Office Services Representative

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Office Services Representative
New York, NY (Onsite)
3 Months
Shift: 08 AM - 5 PM (Mon to Fri)

Overview

We are seeking a reliable and customer-focused Customer Service / Office Services Representative to support daily office operations, you will provide exceptional customer service, manage office services, maintain copier and printer equipment, distribute office supplies, and assist with shipping and receiving activities. The ideal candidate is organized, technically inclined, and thrives in a fast-paced, customer-facing environment while delivering high-quality support to internal and external clients.

Key Responsibilities

• Deliver exceptional customer service by responding to and coordinating customer service requests in a timely and professional manner.
• Serve as the primary point of contact for office services and customer support inquiries.
• Maintain clean, organized, and fully stocked copier and printer areas.
• Perform shipping and receiving duties for office materials, packages, and supplies.
• Deliver office supplies, including copier paper, toner, and other consumables, throughout assigned office locations.
• Travel between multiple client office locations using public transportation as required.
• Perform basic troubleshooting and routine maintenance of copiers, printers, and office equipment.
• Assist with equipment moves, installations, and workspace support as needed.
• Monitor equipment performance and escalate technical issues to the appropriate support teams.
• Record meter readings, maintain service logs, and track supply inventories.
• Collect operational data and assist in preparing monthly customer and management reports.
• Support daily office services operations while ensuring service quality and efficiency.
• Prioritize multiple tasks and maintain a high level of accuracy in a fast-paced environment.
• Follow company policies, safety procedures, and operational standards.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer-facing experience in a B2B, office services, or technical support environment.
• Strong customer service, communication, and interpersonal skills.
• Basic technical aptitude with the ability to troubleshoot office equipment.
• Proficiency with Microsoft Office and basic computer applications.
• Excellent organizational skills with strong attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong problem-solving and critical-thinking abilities.
• Comfortable presenting information to small groups when needed.
• Ability to lift up to 50 lbs without assistance.
• Ability to stand, walk, bend, and move throughout the workday.
• Comfortable working both indoors and outdoors as needed.

Work Schedule & Location

• Primary Worksite: New York, NY 10010 (4 days per week)
• Secondary Worksites: Inwood, NY (1 day per week)
• Travel: Weekly travel between office locations using public transportation.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.