Job Description
Senior On-Site Service Specialist
Summary:
Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in enhancing the client experience through high-quality operational support. You will work with technology across high-volume duplicating, production, sorting, and mailing functions while helping ensure seamless day-to-day operations and client satisfaction.
From equipment operation and troubleshooting to customer service and reception support, you will be an integral part of delivering exceptional on-site service.
Roles & Responsibilities:
- Operate high-volume 2D or 3D print and copy equipment, ensuring quality and efficiency.
- Perform basic equipment troubleshooting and promptly escalate technical issues for resolution.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Maintain accurate records, manage inventory, and calculate charges for services rendered.
- Collaborate with team members to ensure the timely delivery of completed jobs and support various building functions.
- Provide additional on-site support as needed, including meeting room setups, light maintenance, and reception duties.
- Follow established safety standards and protocols when handling equipment and materials to maintain a safe work environment.
Must-Have Qualifications:
- High school diploma or GED.
- Minimum of 1 year of relevant work experience.
- Basic computer proficiency, including Microsoft Office Suite.
- Strong communication and customer service skills.
- Ability to work effectively in a fast-paced, customer-focused environment.
Nice-to-Have Qualifications:
- Previous experience with copy/print jobs or related services.
- Basic knowledge of electronics and copier equipment repair.
- Valid driver's license with minimum required auto insurance coverage.
Why Join Us?
In this role, you will be at the forefront of service delivery, providing solutions that help keep our clients' operations running smoothly. If you are ready to make a meaningful impact while continuing to grow your skills, apply today and join us in shaping the future of service excellence.
Numbers & Facts
| Location | Quincy, Massachusetts |
| Industry | Other/Not Classified |
| Salary | $18–$21 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Skills
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