Office Services Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a motivated and client-focused Office Services Supervisor to lead the daily operations of one of our on-site support service centers. In this role, you will serve as the primary liaison between Opensity, client stakeholders, and employees, ensuring exceptional service delivery, operational excellence, and a positive work environment.

The ideal candidate is a strong people leader with hands-on experience in copy, print, scan, and binding services who thrives in a fast-paced environment, excels at building client relationships, and is passionate about developing high-performing teams.

Compensation:  $26.00/hr

Hours:  Monday – Friday:  12:00pm – 9:00pm

Key Responsibilities

Operations & Client Management

• Serve as the primary point of contact between Opensity, client representatives, and on-site employees.

• Ensure exceptional client service and maintain strong working relationships with key client contacts.

• Demonstrate expertise in copy, print, scan, and binding services, including turnaround times, quality standards, and delivery schedules.

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• Demonstrate knowledge of Opensity products and services and effectively communicate service capabilities to clients.

• Identify opportunities to improve operational efficiency and enhance service delivery.

• Recommend additional services and solutions that support client needs and business objectives.

• Assist in tracking site productivity and operational performance metrics.

• Gather and provide data necessary for monthly leadership and client reporting.

Team Leadership

• Recruit, interview, hire, train, and onboard qualified candidates for site-based positions.

• Supervise, mentor, coach, and develop on-site staff to ensure high levels of engagement and performance.

• Conduct performance evaluations and provide ongoing feedback and development opportunities.

• Delegate responsibilities effectively to maximize productivity and service quality.

• Foster a positive, professional, and customer-focused work environment.

Workforce Planning & Scheduling

• Manage employee schedules to ensure all contracted operating hours are adequately staffed.

• Maintain compliance with service level requirements while minimizing overtime expenses.

• Monitor attendance, staffing levels, and workload distribution to support operational goals.

Required Qualifications

• 2+ year of supervisory experience is required.

• Hands-on experience with copy, print, scan, and binding operations is required.

• Previous experience managing a customer service, print services, records management, office services, mailroom, or related operational environment.

• Experience recruiting, interviewing, hiring, and developing employees.

• Strong leadership, coaching, and team development skills.

• Excellent communication and interpersonal skills with the ability to build relationships at all levels.

• Strong organizational, problem-solving, and decision-making abilities.

• Proficiency with Microsoft Office applications and reporting tools.

• Ability to manage multiple priorities in a fast-paced client-facing environment.

Preferred Qualifications

• Experience working in a managed services, office services, legal services, corporate print center, or facilities support environment.

• Experience monitoring productivity metrics and preparing operational reports.

What Success Looks Like

• Consistently delivers exceptional service to clients and employees.

• Maintains a highly productive and engaged team.

• Meets or exceeds operational, quality, and productivity goals.

• Successfully manages copy, print, scan, and binding operations while ensuring accuracy and efficiency.

• Identifies and implements process improvements that increase customer satisfaction and site performance.

• Serves as a trusted partner to both Opensity leadership and client stakeholders.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.