Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family. Jump-start your career as an Office Specialist today with Independence Park Imaging.
Benefits
Independence Park Imaging offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, accident critical illness hospital indemnity auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more. • Free counseling services and resources for emotional, physical, and financial wellbeing. • 401k Plan with a 100% match on 3 to 9 of pay based on years of service. • Employee Stock Purchase Plan with 10% off HCA Healthcare stock. • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder, and pet care, home and auto repair, event planning, and more. • Consumer discounts through Abenity and Consumer Discounts. • Retirement readiness rollover assistance services and preferred banking partnerships. • Education assistance, tuition, student loan certification support, dependent scholarships. • Colleague recognition program. • Time Away From Work Program, paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence. • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. Come join our team as an Office Specialist. We care for our community. Just last year, HCA Healthcare and our colleagues donated $13.8 million to charitable organizations. Apply Today.
Job Summary and Qualifications
Answers all incoming phone calls, customer, and/or informational promptly and courteously. Responds to all voice mail messages and redirects all incoming phone calls to the appropriate person if applicable.
Navigates payer systems and websites to determine coverage and patient financial responsibility.
Verifies insurance and determines patient financial responsibility.
Collects Co-pays appropriately.
Updates patient demographics, i.e., patient address, phone numbers.
Obtains and/or insures Pre-Authorization Medical Necessity for procedures.
Runs State license check and OIG sanctions check on undefined providers, relay documentation.
Using Centers various IT systems, schedules, re-schedules, and registers patients for procedures.
Appropriately manages release of information to providers and patients.
Runs day-end reports from Meditech for unresolved items.
Accesses patient records and provides for HIPAA compliant release of PHIScan file and manages paper documentation.
Faxes or phones results as indicated.
Provides appropriate patient preparation material and instructions and logs dispensing.
Sorts incoming mail.
Processes various correspondence, including credit card payments, and sets up payment plans.
Problem-solves to provide the best patient experience even in the presence of barriers.
Completes outbound calls, such as appointment reminders, missed appointment recovery calls, and schedules patients accordingly.
Performs other related work as assigned by the immediate supervisor.
Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director.
Other duties as assigned.
Knowledge, Skills, and Abilities
Knowledge of data entry techniques.
Ability to learn various IT platforms to accomplish duties.
Ability to understand and explain health insurance benefits.
Ability to communicate effectively with patients, referrers, insurance providers, billing offices.
Ability to use computer, 10-key calculator, fax machine, and photocopier.
Skill in organization.
Skill in establishing and maintaining effective working relationships with other staff members, referral sources, and patients.
Ability to maintain confidentiality.
Integrity
Education
High School Diploma or GED required.
Experience
One year of customer service experience in a medical environment involving patient registration and application of health plan benefits preferred.
Independence Park Imaging is part of the Hospital Corporation of America (HCA) family. The facility is a top-of-the-line freestanding emergency department and imaging center located in the heart of Richmonds West End. It serves Short Pump, Glen Allen, Henrico, Goochland, Louisa, and all surrounding areas. It is near some of the areas best shopping, great restaurants, and I-64. The site is American College of Radiology (ACR) accredited, has 6 private procedure rooms, and is known for its warm, caring staff.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual. - Dr. Thomas Frist Sr., HCA Healthcare Co-Founder.
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.