Office Specialist

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Office Specialist today with Independence Park Imaging.

Benefits

Independence Park Imaging offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Office Specialist. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

• Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable).
• Navigates payer systems and websites to determine coverage and patient financial responsibility
• Verify insurance and determine patient financial responsibility
• Collects Co-pays appropriately
• Updates patient demographics (i.e. patient address, phone numbers)
• Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
• Run State license check and OIG sanctions check on undefined providers, relay documentation
• Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures
• Appropriately manage release of information to providers and patients,
• Run day-end reports from Meditech for unresolved items
• Access patient records and provides for HIPAA compliant release of PHI
• Scan, file and manage paper documentation
• Fax or phone results as indicated
• Provide appropriate patient preparation material and instructions and log dispensing
• Sort incoming mail.
• Processes various correspondence including credit card payments and sets up payment plans.
• Problem-solves to provide best patient experience even in the presence of barriers,
• Complete outbound calls such as appointment reminders, missed appointment recovery calls and schedule patient accordingly
• Performs other related work as assigned by immediate supervisor.
• Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director
• Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of data entry techniques
• Ability to learn various IT platforms to accomplish duties
• Ability to understand and explain health insurance benefits
• Ability to communicate effectively with patients, referrers, insurance providers, billing offices
• Ability to use computer, 10 key calculator, fax machine, and photocopier
• Skill in organization
• Skill in establishing and maintaining effective working relationships with other staff members , referral sources and patients.
• Ability to maintain confidentiality
• Integrity

EDUCATION

• High School Diploma or GED required

EXPERIENCE

• One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred.

Independence Park Imaging is part of the Hospital Corporation of America (HCA) family. The facility is a top of the line freestanding emergency department and imaging center located in the heart of Richmond’s West End. It serves Short Pump, Glen Allen, Henrico, Goochland, Louisa and all surrounding areas. It is near some of the area’s best shopping, great restaurants and I64. The site is American College of Radiology (ACR) accredited, has 6 private procedure rooms and is known for its warm, caring staff.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.