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Office Staff

Heartland Hardware

George, IA

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Housekeeping/Cleaning, Lead Management, Maintenance - Appliances, Maintenance Services, Merchandising, Multitasking, Organizational Skills, Presentation/Verbal Skills, Price Quotes, Problem Solving Skills, Product Pricing, Project/Program Management, Sales, Shipping/Receiving, Telephone Skills, Time Management, Training/Teaching, Typing, Warehousing, Webinar
LOCATION
George, IA
POSTED
30+ days ago
Benefits:
  • 4 Day Work Week
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development

Job description:


Heartland Appliance & Repair – Office Staff Heartland Appliance Sales/Office Staff is responsible for…


Relationship Development – You may be the first contact with a new customer and may be the determining factor whether or not this customer becomes a lifelong Heartland customer. You also are “boots on the ground” for creating and maintaining positive relationships with our current customers.


Customer experience – Your helpfulness and calm, kind, respectful demeaner will help customers feel respected, cared for, and satisfied with Heartland’s services.


Duties/Responsibilities:


o Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.


o Answer Phones and make outbound sales calls to customers.


o Greet and acknowledge each guest that enters the showroom.


o Process customer requests, research products, prepare price quotes, and follow up with customers.


o Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at point of sale registers.


o Ensure customer accounts are up to date and identify current & future customer service requirements.


o Maintaining solid product knowledge and all other components of guest service.


o Maintain an awareness of all product information, merchandise promotions, test merchandise, and current promotional advertisements.


o Assist in floor moves, merchandising, display maintenance, and store housekeeping.


o Assist in processing and replenishing merchandise; participate in receiving and monitoring showroom floor and warehouse stock. Helping maintain a clean and organized showroom and warehouse.


o Work with General Manager, Service Techs, & Install Techs to set up deliveries.


o Work cooperatively with the whole team and be a willing participant in company meetings and events.


o Interact and communicate with customers and fellow Heartland employees clearly and respectfully.


o Comply with all Heartland policies, procedures, and practices. \


o Performs tasks and assignments requested by the General Manager and ownership.


o Any additional duties, as assigned...


Skills Required:


o Ability to communicate clearly and effectively with staff and customers in any situation.


o Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.


o Attitude of positivity and ability to respond calmly under pressure.


o Excellent organizational skills, ability to multitask and manage multiple projects simultaneously, and strong attention to detail when performing tasks.


o Display commitment when performing tasks. o Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.


o Commitment to dependability and willingness to work to meet goals and deadlines.


o High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.


o Promote and display a consistent professional image of the company.


o Ability to learn and grow. • The industry is constantly changing - monthly webinars and in-person training as needed. o Proficient with Microsoft Office and possess a strong interest and ability to learn new technologies.


Requirements: o High School Diploma or equivalent preferred.


o Sales aptitude and sales experience preferred.


o Ability to respond appropriately under pressure.


o Strong phone, computer, and keyboarding skills.


o Make a professional impression using effective verbal and written communication.


o Exude confidence and comfort in interactions with fellow staff and customers


Job Type: Full-time


Benefits:


  • 401(k)
  • Employee discount
  • Paid time off
Schedule:


  • 8 hour shift
Experience:


  • Customer service: 1 year (Preferred)
Work Location: In person

About the Company

H

Heartland Hardware

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