Office Support Associate - Office of the Vice Chancellor for Finance and Administration

Office Support Associate - Office of the Vice Chancellor for Finance and Administration

Job Summary

Processes facility requests for approximately 325 general university classrooms, lecture halls, and select outdoor spaces for activities other than credit classes.

Duties & Responsibilities

• Processes space requests for select classroom and outdoor facilities in accordance with departmental and campus policies related to facility use via an online reservation system (Ad Astra).
• Identifies special needs and directs applicant to appropriate resources (i.e. special equipment, seating type, stages, etc.).
• Recognizes risk factors and presents to supervisor if needed.
• Finalizes and records reservations.
• Communicates outcome of request with applicants and various other campus units including Facilities and Services, Student Engagement, Risk Management, the Division of Public Safety and other units as applicable including the appropriate policy references and additional guidelines.
• Performs primary intake duties providing information such as reservation policies and procedures.
• Refers calls and emails to the appropriate sources for event information.
• Creates custom room availability reports for units such as Facilities and Services and Technology Services.
• Processes building hour change requests.
• Assists the Foellinger Auditorium and Campus Instructional Facility managers with reservations for space.
• Updates classroom and outdoor information in the scheduling database, Ad Astra.

Minimum Qualifications

• High school diploma or equivalent.

• Any one or combination totaling eighteen (18) months from the categories below:

• College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• Work experience performing office/clerical activities, including the use of computer systems.

Knowledge, Skills and Abilities

• Excellent attention to detail with the ability to juggle multiple tasks concurrently while remaining calm and pleasant.
• Ability to interact effectively and congenially, both in person and on the telephone, with a diverse group of people including faculty, administrative staff, students and the general public.
• Good keyboarding skills and a working knowledge of general office procedures and office equipment.
• Knowledge of computers and an understanding of computer processes and output.
• Ability to become quickly familiar with the physical layout of the campus and its buildings, classrooms, and lecture rooms.
• Ability to develop a general knowledge of the 325 general purpose classrooms (capacity, physical layout of rooms, location in building, etc.) and reservable outdoor spaces.
• Ability to quickly learn the facility preferences and needs of the teaching departments and student activity programs.
• Ability to develop a good knowledge of existing facilities policies and how they apply when fielding requests or questions regarding use of space.

Appointment Information

This is a 100% full-time Civil Service 0846 - Office Support Associate position. The expected start date is as soon as possible after the close of the search. The collective bargaining agreement sets the starting wage at $20.484 per hour. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on October 5, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. For full consideration, application materials should include a cover letter, current resume (including month/ year employment dates), contact information for three professional references, and proof of licenses and degree(s) if applicable. Please ensure your resume highlights your qualifications/experience for this position. This may include professional, academic, volunteer, or other applicable experience that aligns with the responsibilities and requirements of this role.

In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Doug Greene at dgreen21@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state's flagship public university and one of the world's leading research institutions - every staff member helps shape what's next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you're empowering first-generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or accessibility@illinois.edu.

Requisition ID: 1038599

Job Category: Administrative Support

Apply at: https://jobs.illinois.edu