Office Support Specialist 2026-01704

Office Support Specialist 2026-01704

Salary

$21.36 Hourly

Location

Rawlins, WY

Job Type

Permanent Full-time

Job Number

2026-01704

Department

Department of Workforce Services

Division

Employment & Training - Rawlins

Opening Date

07/01/2026

Closing Date

Continuous

FLSA

Non-Exempt

Job Classification

BAAS05

• Description
• Benefits
• Questions

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Workforce Services is seeking a customer-focused Office Support Specialist to join the Rawlins Workforce Center. As the first point of contact for the agency, this position plays a key role in creating a welcoming and professional experience for job seekers, employers, and community members. The Office Support Specialist provides exceptional customer service by greeting visitors, answering and directing phone calls, assisting customers with employment and job search resources, and supporting a variety of administrative functions that keep the Workforce Center operating efficiently. If you enjoy helping others, working in a fast-paced environment, and making a positive impact in your community, this is a rewarding opportunity to serve Wyoming.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary?

Explore our Total Compensation Calculator: https://compensationcalculator.wyo.gov

Human Resource Contact: kelly.gayer@wyo.gov

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Performs a wide variety of moderate to complex program and operational support duties.
• Applies knowledge of programmatic and administrative requirements.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluates the information for accuracy.
• Provides customer service to customers, clients, and staff. Acts as a resource and explains rules and procedures to coworkers, customers, and/or clients.
• Performs administrative duties requiring considerable judgment, which may involve fiscal, human resources, or other specific program areas.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Involves some processing/interpreting of legal documents.
• Performs specialized tasks and coordinates general office functions such as administrative, property management, travel arrangements, procurement, personnel, information systems, or fiscal duties, including office machine maintenance, supplies, and reports, and provides training to staff in some of these areas.
• Instructs customers in the use of State, Agency, and related websites to ensure a positive customer experience.
• Assists customers in the use of basic MS Office tools to complete job applications, resumes, or other job-related materials.
• Ability to work with a diverse clientele population.

Qualifications

PREFERENCES:

Preference may be given to those with customer service experience and communication experience.

Preference may be given to those with Microsoft Word and Excel experience.

KNOWLEDGE:

• Knowledge of customer service techniques such as, but not limited to, de-escalation, product demonstration, teaching product features and functions, and coaching.
• Knowledge of multiple computer software and internet utilities at an advanced level, including Microsoft Excel and Gmail.
• Knowledge of techniques for providing a high level of customer service.
• Knowledge in Human and Social Services.
• Skills in proper grammar and punctuation.
• Skills in Teamwork and adapting to personalities.
• Ability to build rapport with a variety of clients.
• Ability to problem-solve with creative solutions.

MINIMUM QUALIFICATIONS:

Education:

Associates Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

OR

Education & Experience Substitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Some travel is required.

NOTES:

• FLSA: Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Offers of employment will be contingent upon the successful completion of a background check.
• For Veterans preference consideration, supporting documentation must accompany your application.

Supplemental Information

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming total Compensation Calculator.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 11 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!.

01

(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)

• High School Diploma/GED/or Equivalent
• Some college Coursework, No Degree Received
• Associates Degree
• Associates Degree and additional coursework
• Bachelors Degree
• Bachelors Degree and additional coursework
• Masters Degree
• Masters Degree and additional coursework
• Doctorate Degree
• Doctorate Degree and additional coursework
• None of the Above

02

(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)

• 45+ Quarter hours/30+ Semester hours
• 90+ Quarter hours/60+ Semester hours
• 136+ Quarter hours/91+ Semester hours
• 180+ Quarter hours/120+ Semester hours
• 225+ Quarter hours/150+Semester hours
• N/A

03

(BAAS05) How many years of relevant work experience or transferable skills do you have related to the job description?

• No relevant experience, but willing to learn.
• Less than two (2) years of relevant experience.
• Two (2) to less than four (4) years of relevant experience.
• Four (4) or more years of relevant experience.

04

(AA) Describe your relevant experience below.

05

Do you have experience in Human or Social Services?

• Yes
• No

06

(AA) Describe your relevant experience below.

07

Do you have experience building rapport with clients?

• Yes
• No

08

Describe your experience building rapport with clients in the box below.

09

Do you have experience in any of the following computer software products?

• Word
• Excel
• Windows
• Gmail
• None of the Above

10

Do you have experience in problem solving and utilizing creative solutions?

• Yes
• No

11

Please describe your knowledge of customer service techniques such as, but not limited to, de-escalation, teaching product features and functions, and coaching, if any.

12

(DWS) Former State of Wyoming employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.

• I am a former State of Wyoming employee and I have read and understand the above statement.
• I am not a former State of Wyoming employee.

13

(DWS) Please be advised that any offers of employment will be contingent upon the successful completion of a background check. I have read and understand the above statement.

• Yes
• No

14

(A) Where did you hear about this opportunity?

• Goverment jobs www.governmentjobs.com/careers/wyoming
• Indeed
• LinkedIn
• Zip Recruiter
• Wyoming Workforce Center
• Other job sites (Wyoming at Work, Monster, etc.)
• Social Media (Facebook, Twitter, etc.)
• Newspaper/Newsletter Advertisement
• Career Fair
• Human Resources Division
• Friend or Acquaintance (Not State Employee)
• Current State Employee
• Other

15

(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus.

16

(A1) If you selected Other, please tell us where you heard about this opportunity.

17

(AA) VETERANS PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans preference disclosure.

• Yes
• No
• I am not a veteran

18

(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.

• Current State Employee
• Veteran - DD214 Attached
• Disabled Veteran (10% or more) - DD214 and Veterans Disability Determination Attached
• Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
• None of the above

19

(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.

• Yes
• No

Required Question

Employer State of Wyoming

Address Human Resource Contact Information located in the

General Description Section

Statewide, Wyoming, 82002

Phone 307-777-7188

Website http://agency.governmentjobs.com/wyoming/default.cfm