Office Support Specialist II

Commonwealth of Massachusetts

Boston, MA

JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Ambulatory Care, Analysis Skills, Business Administration, Calendar Management, Collective Bargaining, Communication Skills, Contract Review, Critical Care, Customer Support/Service, Data Collection, Data Entry, Data Management, Database Administration, Diversity, Employee Benefits, Establish Priorities, File Maintenance, Healthcare, Homeless Services, Hospital, Leadership, Meeting Minutes, Mobile Intensive Care Unit (MICU), Multitasking, Needs Assessment, Nursing, Nursing Administration, Nursing Management, Onboarding, Operational Support, Operations Management, Outpatient Care, Pain Management, Patient Care, Plan Meetings, Prepare Correspondence, Procedure Development, Project Management Software, Psychiatry and Mental Health, Public Administration, Public Health, Publishing Software, Recruiting/Staffing Agency, Regulations, Schedule Development, Spreadsheets, Training/Teaching, Vaccination
LOCATION
Boston, MA
POSTED
17 days ago

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The Lemuel Shattuck Hospital (LSH), operated by the Massachusetts Department of Public Health (DPH), is seeking a skilled and motivated professional to support the administrative functions of our Nursing Department. The Office Support Specialist serves as a key resource for nursing leadership-managing communications, coordinating administrative activities, and ensuring smooth day‑to‑day operations within Nursing Administration. This role plays an essential part in facilitating departmental workflows and supporting the operational needs of our nursing services team.

Hours: Monday-Friday, 8-4pm, Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Provides administrative support to the Senior Nurse Manager of Critical Care and Operative Services and Nursing Administration, including preparing correspondence, gathering data for reports, coordinating meetings, taking minutes, and overseeing confidential communication.

  • Oversees scheduling and staffing processes by producing and distributing unit schedules, creating daily staffing sheets, maintaining attendance calendars, and assisting with payroll submission and review for contract and departmental staff.

  • Coordinates activities related to contract staff by serving as a liaison with staffing agencies, assisting with hiring, monitoring personnel activities, and tracking agency appropriation accounts for staffing, overtime, and related expenditures.

  • Supports departmental reporting and data management by completing data entry tasks, maintaining nursing files and logs, compiling data, and preparing and analyzing reports on unit activities.

  • Facilitate meetings and committee work by attending as a participant or minute taker for groups such as the Ethics Committee and DOC Task Force and preparing computerized minutes for committees including Falls, Pain Management, and MICU.

  • Assists with recruitment and onboarding by coordinating interviews through MassCareers, providing candidate information to hiring managers, collecting interview materials, and communicating updates to candidates during the pre‑offer and onboarding process.

  • Maintains effective departmental operations by responding to inquiries, ensuring consistent information sharing, monitoring unit activities for compliance and efficiency, and updating monthly nursing vacancy reports.

Required Qualifications:

  • Communicates effectively, writes concisely, and expresses ideas clearly using proper grammar, punctuation, and spelling.

  • Multitasks, prioritizes responsibilities, organizes work efficiently, and prepares accurate documents and reports.

  • Assists customers and staff from diverse backgrounds while following established guidelines, procedures, and standards.

  • Uses software applications such as desktop publishing, project management tools, spreadsheets, and database management programs.

  • Works independently and collaboratively as part of a team.

  • Makes recommendations based on analysis and understanding of unit needs.

Preferred Qualifications:

  • Familiarity with the laws, regulations, policies, procedures, standards, and guidelines that govern assigned unit activities.

  • Experience working with the types and uses of agency databases, documents, forms, and files.

  • Knowledge of applicable state laws, procedures, and guidelines relevant to departmental operations.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital's services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston's Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it's like to work as a DPH nurse

Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital

Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website, http://www.mass.gov

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

'',''!*!

The Lemuel Shattuck Hospital (LSH), operated by the Massachusetts Department of Public Health (DPH), is seeking a skilled and motivated professional to support the administrative functions of our Nursing Department. The Office Support Specialist serves as a key resource for nursing leadership-managing communications, coordinating administrative activities, and ensuring smooth day‑to‑day operations within Nursing Administration. This role plays an essential part in facilitating departmental workflows and supporting the operational needs of our nursing services team.

Hours: Monday-Friday, 8-4pm, Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Provides administrative support to the Senior Nurse Manager of Critical Care and Operative Services and Nursing Administration, including preparing correspondence, gathering data for reports, coordinating meetings, taking minutes, and overseeing confidential communication.

  • Oversees scheduling and staffing processes by producing and distributing unit schedules, creating daily staffing sheets, maintaining attendance calendars, and assisting with payroll submission and review for contract and departmental staff.

  • Coordinates activities related to contract staff by serving as a liaison with staffing agencies, assisting with hiring, monitoring personnel activities, and tracking agency appropriation accounts for staffing, overtime, and related expenditures.

  • Supports departmental reporting and data management by completing data entry tasks, maintaining nursing files and logs, compiling data, and preparing and analyzing reports on unit activities.

  • Facilitate meetings and committee work by attending as a participant or minute taker for groups such as the Ethics Committee and DOC Task Force and preparing computerized minutes for committees including Falls, Pain Management, and MICU.

  • Assists with recruitment and onboarding by coordinating interviews through MassCareers, providing candidate information to hiring managers, collecting interview materials, and communicating updates to candidates during the pre‑offer and onboarding process.

  • Maintains effective departmental operations by responding to inquiries, ensuring consistent information sharing, monitoring unit activities for compliance and efficiency, and updating monthly nursing vacancy reports.

Required Qualifications:

  • Communicates effectively, writes concisely, and expresses ideas clearly using proper grammar, punctuation, and spelling.

  • Multitasks, prioritizes responsibilities, organizes work efficiently, and prepares accurate documents and reports.

  • Assists customers and staff from diverse backgrounds while following established guidelines, procedures, and standards.

  • Uses software applications such as desktop publishing, project management tools, spreadsheets, and database management programs.

  • Works independently and collaboratively as part of a team.

  • Makes recommendations based on analysis and understanding of unit needs.

Preferred Qualifications:

  • Familiarity with the laws, regulations, policies, procedures, standards, and guidelines that govern assigned unit activities.

  • Experience working with the types and uses of agency databases, documents, forms, and files.

  • Knowledge of applicable state laws, procedures, and guidelines relevant to departmental operations.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital's services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston's Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it's like to work as a DPH nurse

Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital

Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website, http://www.mass.gov

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate''s or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.

II. An Associate''s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate''s or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.

II. An Associate''s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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About the Company

C

Commonwealth of Massachusetts