Office Support Worker

Office Support Worker / Customer Service Specialist

Location: Tallahassee, FL
Worksite: 325 W. Gaines St., Tallahassee, FL 32309
Job Type: Contract
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement:100% Onsite / In Person Only
Contract Duration: August 13, 2026 – June 30, 2027
Hours: 40 hours per week

Job Overview

We are seeking Customer Service Specialists / Office Support Workers

The selected candidates will assist Florida high school and college students by answering phone calls and providing information and customer support related to Florida scholarships and grants.

This is a great opportunity for individuals with strong communication skills who enjoy helping students, answering questions, and working in a professional office environment.

This position is expected to renew for the next fiscal year, subject to program requirements and funding.

Responsibilities

• Answer incoming calls from Florida high school and college students.
• Provide professional and courteous customer service.
• Assist callers with general questions regarding Florida scholarships and grants.
• Listen carefully to customer concerns and provide appropriate assistance.
• Remain calm, patient, and professional when handling stressed or upset callers.
• Accurately document or process customer information as required.
• Use computers and standard office applications to support daily responsibilities.
• Follow established procedures and guidelines when assisting customers.
• Escalate questions or issues when additional assistance is required.
• Maintain professionalism and confidentiality while handling customer inquiries.
• Complete assigned work accurately and within required timelines.

Required Qualifications

• Ability to speak and understand English.
• High school diploma, GED, or equivalent.
• Minimum 2 years of experience in a professional work environment.
• Ability to remain calm and professional when customers are stressed or upset.
• Comfortable using computers and standard computer applications.
• Strong verbal communication and active listening skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous customer service experience is a plus.
• Call center, contact center, receptionist, administrative support, or office support experience is preferred.
• Experience assisting students, customers, or the general public is a plus.

Work Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• 40 hours per week
• 100% onsite in Tallahassee, Florida

Background Screening Requirement

Selected applicants must successfully pass a Level 2 background screening, which includes:

• Fingerprinting
• Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement (FDLE)
• Federal criminal records check through the Federal Bureau of Investigation (FBI)
• Local criminal records checks through local law enforcement agencies, if applicable

Compensation

Position Details

Start Date: August 13, 2026
End Date: June 30, 2027
Location: Tallahassee, FL
Work Setting: Onsite / In Person Only

If you are a dependable, customer-focused professional with strong communication skills and are interested in supporting Florida students with scholarship and grant inquiries, we encourage you to apply.

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