Office Tech II - Support Personnel

Job Requirements

POSITION SUMMARY

The Office Tech provides exceptional support to Patient Access as well as greets and performs an accurate and efficient patient check-in to all arriving patients in a professional manner.

PRIMARY ACCOUNTABILITES

• Registers patients by using two patient identifiers (name, DOB, etc.), confirm armband accuracy, input demographic information, and secure the needed information (photo ID, passport, etc.) to safely identify the patient.
• Competently accesses and works within the Patient Access applications to ensure timely check-ins.
• Provides excellent customer service by supporting the patient upon arrival with completion of forms or tools, assisting as needed with wheelchairs, and directing patients and visitors to the necessary locations.
• Supports Patient Access Specialists by helping patients to complete their Registration via their device or I-pad prior to discharge as needed.
• Attempts to collect patients where help is needed or getting them to the proper location to make payment arrangement upon discharge.
• Solves problems as it relates to arriving patients and ensuring they are in the proper location (i.e. should be in outpatient for testing, lab, etc.).
• Works in all Patient Access tools to properly identify patients.
• Understands downtimes, application failures, and possibly disaster in the event support is needed.

Work Experience

MINIMUM QUALIFICATIONS

• Education: High School Diploma or equivalent.
• Work Experience: One (1) year of Professional Customer Service experience.
• Licensure: None
• Certification: American Heart Association (AHA) HeartSaver CPR AED Certification prior to start date and maintained.
• Skills/Knowledge/Abilities:
• Excellent communication/interpersonal skills and professional presence.
• Working knowledge of Microsoft Office-Outlook, Word and Excel.
• Ability to work autonomously with minimal supervision.
• Ability to apply logic and common sense to identify issues related to work performed.
• Foundational critical thinking skills.
• Ability to maintain composure in stressful work environment.
• Ability to prioritize and organize to maximize quality, value, and service.
• Ability to adapt to a potentially rapid changing environment or work process.
• Excellent teamwork and collaboration.
• Successfully completes all required training programs, in-services, and annual competency validation within designated time frames.

PREFFERED QUALIFICATIONS

• Work Experience: Two (2) years of Professional Customer Service experience.

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : 8:00am - 5:00pm

Paygrade : PG-19