About the Job
General Summary of Position
Ensures a safe environment for our patients, staff, and visitors. Patrols hospital property, responds to calls for assistance, and reports on conditions, objects, or persons that may impact the security and/or safety of patients, associates, physicians, visitors, or vendors, and responds according to established policies, procedures, and regulations.
Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work "off-shifts."
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Immediately responds to emergencies to provide necessary assistance to employees and customers.
Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
Monitors security and appearance of lobbies, waiting areas, elevators, and entrances.
Prepares and submits reports and logs of all incidents, investigations, and activities. Maintains department records, reports, and files as required.
Additional Responsibilities
Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors, and all others remain safe, calm, and respected while onsite.
Provides assistance for way-finding, parking, deliveries, and other requested information for the hospital and MedStar affiliates.
Responds to security and medical code calls. Investigates incidents and accidents. Gathers information and evidence. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.
Testifies at legal proceedings, hearings, and trials.
Works cross-functionally to ensure safe and secure environments.
Conducts foot security patrols of hospital buildings and grounds as required. Observes and monitors conditions, objects, or persons that might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety, security, and law violations.
Collects and secures patient valuables and lost-and-found articles.
Monitors camera surveillance system.
Responds to circumstances where the exercise of law enforcement authority may be required.
Interacts with visitors and maintains designated security posts throughout the facility as directed.
Ensures quality outcomes for the security department by communicating with security staff and the public.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
Participates in multi-disciplinary quality and service improvement teams.
Minimal Qualifications
Education
High School Diploma or GED required or Associates degree preferred
Experience
1-2 years Related security or law enforcement experience. required
Prior experience in healthcare (or related field with a patient-first customer-first mission). preferred
In lieu of the related experience, an internal candidate who has 1 year of MedStar tenure may be considered.
Licenses and Certifications
DL - Valid State Drivers License in good standing required IAHSS - Certification As A Security Officer preferred CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required Additional unit/specialty certifications may vary by department or business unit Must successfully complete all MedStar initial training related to violence prevention, de-escalation, and crisis prevention intervention. required
Knowledge, Skills, and Abilities
Verbal and written communication skills Strong interpersonal skills Ability to remain calm and thoughtful during a crisis Ability to assist in de-escalating situations with strong emotions and conflict Basic computer skills preferred
Hiring Range
This position has a hiring range of USD $18.70 - USD $32.72 /Hr.