Ombudsman/Elder Abuse Outreach Specialist

Ombudsman/Elder Abuse Outreach Specialist

Salary

$25.00 Hourly

Location

Capitol Heights, MD

Job Type

LTGF PT With BN

Job Number

10912

Department

Department of Family Services

Division

FSN&OU-OMBUDSMAN Program

Opening Date

09/23/2026

Closing Date

9/28/2026 11:59 PM Eastern

FLSA

Exempt

Bargaining Unit

50069040

Max Number of Applicants

100

• Description
• Benefits
• Questions

Nature and Variety of Work

Come join our team

Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the Countys residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince Georges County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

This position is (PART TIME) limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grants continued funding availability.

This position does offer limited benefits.

The Prince George's County Department of Family Services is currently seeking qualified applicants to fill an Ombudsman/Elder Abuse Outreach Specialist (Community Developer 1G), grade G18, in the Aging & Disabilities Services Division.

About the Position

This is senior level professional work whereby the incumbent serves as an Ombudsman/Elder Abuse Specialist, responsible for advocating/protecting the rights of long-term care residents to include nursing homes and assisted living facilities. This professional level of work requires the completion of the Maryland State Ombudsman certification training in the areas of community liaison, development, advocacy and/or social services for long term care client populations. The primary role of the long-term care ombudsman is to serve as a resident advocate. Ombudsman are charged with serving as the residents' advocate in response to both individual complaints, as well as advocating for the concerns and well-being of all long-term care residents. The incumbent is led by the Program Coordinator and supervised by the Unit Manager.

About the Agency

The Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County's most vulnerable citizens - children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors. The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources.

Examples of Work

• Ombudsman Specialist handles the day-to-day functions of their assigned long-term care facilities to provide advocacy to residents through in-person visits, virtual visits, telephone calls and/or meetings from interested parties while maintaining compliance with federal, state and local policies, mandates an program requirements.

• Advocacy for residents is performed through established liaisons with facility nursing, activity, dietary and administrative staff. Uses a developed complaint intake system to record, track and resolve complaints.

• Assist the Ombudsman Program Coordinator with the recruitment, training, support, and maintenance of the Program's volunteers through monthly meeting, educational opportunities, outreach events and training programs.

• Assist in the advocacy and education of long-term residents and their families to promote the knowledge and skills needed to access the long-term care system and on the topic of Resident/Patient's Bill of Rights.

• Assist in developing and/or maintaining Family/Resident Councils in assigned long-term care facilities. Attend meetings when requested or required.

• Provide public educational outreach to the community and training to professionals, through public speaking engagements and developed printed materials. Conduct a minimum of two outreach/public speaking engagements annually.

• Develop and implement appropriate Resident Rights training programs at assigned long-term care facilities for facility staff.

• Willingly performs other tasks and duties assigned, which may not be specifically listed in this description; however, are within the general occupational category and responsibility level typically associated with the employee's class of work.

• Prepare accurate and concise reports, Program updates, training materials as requested.

Qualifications

Minimum Qualifications:

• Bachelors Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals.
• Must possess and maintain a valid drivers license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

Preferred Qualifications:

• Experience in the field of Social Work, Mental Health, Human Services, Psychology, Resident Advocacy, Mediation and other closely related fields;
• Experience with group activities preferably experience assessing and developing community programs/resources for long-term care residents.
• Experience with client/resident conflict resolution and experience managing client data.
• The ability to demonstrate effective oral and written communications in the form of correspondence and report preparation.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Additional Information

Salary Range Transparency: The salary range listed in this announcement reflects the anticipated offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates: October 15, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: 9187 Central Ave, Capitol Heights, MD 20743, USA

Conditions of Employment: Upon selection, the candidate must (where applicable):

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED

Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.

INTERNAL APPLICANTS: If you are a current Prince Georges County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.

Prince Georges County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace

General Plan Information:

The Prince George's County benefits plan year is from January 1 to December 31.

A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.

Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.

The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).

New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.

The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.

After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).

Employee Benefits

Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
• Group Term Life Insurance
• Long & Short-Term Disability
• Flexible Spending Accounts
• Dependent Care Assistance Program
• Health Care Flexible Spending Account

Paid Leave (Annual, Personal, & Sick) 13 Paid Holidays Retirement Benefits

• Defined Benefit Pension Plan

• Employer Contribution Rate-11.71%

• Supplemental Pension Plan

• Employee Contribution Rate (Pre-Tax)-3.48%

• 457(b)

• 403(b)

Employee Discounts Employee Assistance Program Voluntary Benefits

• Critical Illness
• Whole Life Insurance
• Accident Insurance
• Legal Services

For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits

01

IMPORTANT - PLEASE READ AND ACKNOWLEDGE: I acknowledge and understand that my responses to the supplemental questions must align with the information provided under the Work Experience and Education sections of my application. My responses to the questions below and the information provided under Work Experience and Education will determine if I meet all minimum qualifications for the position. I understand that attaching a resume does not fulfill the requirement to complete the application and answer all questions. While I am highly encouraged to attach a resume, I understand that only information provided in my application will be used to evaluate my experience and education for this opportunity.

• Yes
• No

02

Which best describes your highest level of education completed? Please do not include education that is in process.

• Some high school, but did not graduate
• High School Diploma or G.E.D
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate/PHD/JD
• Other

03

If you selected "Other" for the previous question on education, please identify/input your highest level of education.

04

How many years of work experience which includes coordination of group activities, preferably including work with disadvantaged individuals do you have?

• No Experience
• 6 Months
• 1 Year
• 2 Years
• 3 Years
• 4 Years
• 5+ Years

05

Please explain your experience to the question above and list dates and places of employment where experience was obtained. Answers such as "See Resume" will not be accepted. Please do not copy your entire resume here. Only provide information that relates to the question. Otherwise, please put N/A indicating you do not have this experience.

06

Please explain your experience working with client/resident conflict resolution and experience managing client data. If you do not have any experience, please put N/A.

07

Please explain your experience working in the field of Social Work, Mental Health, Human Services, Psychology, Resident Advocacy, Mediation and other closely related fields. If you do not have any experience, please put N/A.

08

Please explain your experience assessing and developing community programs/resources for long-term care residents. If you do not have any experience, please put N/A.

09

Do you have a valid drivers license?

• Yes
• No

10

Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

• Yes
• No

Required Question

Employer Prince Georges County Government

Address 1400 McCormick Drive, Suite 159

Largo, Maryland, 20774

Phone 301-883-6330

301-883-6330

Website http://www.princegeorgescountymd.gov/