OMBUDSMAN FOR COMMON-INTEREST COMMUNITIES

OMBUDSMAN FOR COMMON-INTEREST COMMUNITIES

Salary

$88,800.00 - $105,117.00 Annually

Location

Las Vegas

Job Type

Unclassified Full-Time

Job Number

2026-03522

Department

B&I - REAL ESTATE DIVISION

Opening Date

08/17/2026

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

N/A

Salary Grade

Not Assigned

Full Physical Address of Position (City, State, Zip)

Las Vegas, Nevada

• Description
• Benefits
• Questions
• THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*

Job Summary

The Department of Business and Industry is recruiting to fill an unclassified, non exempt Ombudsman for Common-Interest Communities position within the Real Estate Division in Las Vegas. The incumbent reports directly to the Division Administrator and serves at their pleasure. They will be responsible for providing leadership, information, guidance, education, and outreach regarding the services, programs, and resources available to homeowners, residents, boards of directors, community managers, and other stakeholders within Nevadas common-interest communities.

Essential Qualifications

• Five (5) or more years of progressively responsible management or supervisory experience, including responsibility for directing staff, managing workload, conducting employee evaluations, and administering complex programs.
• Demonstrated experience in mediation, conflict resolution, facilitation, or alternative dispute resolution involving multiple stakeholders.
• Experience interpreting and applying statutes, regulations, legal documents, contracts, or governing documents.
• Experience developing and delivering educational programs, workshops, public presentations, or outreach initiatives.
• Experience preparing reports, policy recommendations, correspondence, and presentations for executive leadership, boards, commissions, or public bodies.
• A Bachelors degree from an accredited college or university in public administration, business administration, political science, law, conflict resolution, communications, education, or closely related field is preferred.

Job Duties

The Ombudsman is responsible for the development, implementation, administration, and oversight of the Offices educational, informational, mediation, and alternative dispute resolution (ADR) programs. In this capacity, the Ombudsman works with parties involved in disputes filed with the Office to facilitate communication, promote constructive dialogue, and assist in achieving voluntary, mutually acceptable resolutions when appropriate and consistent with applicable law.

The incumbent provides executive oversight of all Office programs and operations, including the supervision and direction of professional and administrative staff located in both Southern Nevada and Carson City. They establish program priorities, develop policies and procedures, ensure compliance with applicable statutes and regulations, manage program resources, and represent the Office before the Commission for Common-Interest Communities and Condominium Hotels, the Legislature, governmental entities, industry organizations, and the public.

Knowledge, Skills, and Abilities

• Thorough knowledge of governmental operations and Nevadas political and regulatory environment.
• Knowledge of Nevada Revised Statutes and Administrative Code Chapters 116, 116A, 116B, and 38.
• Knowledge of homeowner associations, condominium hotels, community association governance, and common-interest community operations.
• Knowledge of mediation principles, conflict resolution techniques, and ADR practices.
• Knowledge of the Nevada Administrative Procedure Act (NRS Chapter 233B) and the regulatory adoption process.
• Knowledge of public administration principles and supervisory practices.
• Excellent mediation, negotiation, facilitation, and conflict resolution skills.
• Strong written, verbal, and public speaking skills.
• Effective organizational and workload management skills.
• Computer proficiency using Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and other office software.
• Read, interpret, and apply complex statutes, regulations, contracts, governing documents, and legal materials.
• Analyze facts, identify legal and procedural issues, and formulate defensible recommendations.
• Exercise independent judgment and sound decision-making.
• Maintain professionalism while interacting with hostile, emotional, or confrontational individuals.
• Work effectively with individuals from diverse cultural, social, and economic backgrounds.
• Work collaboratively across organizational divisions and with external stakeholders.
• Learn and implement new technologies and business systems.
• Travel statewide and work evenings and weekends as required.
• Maintain confidentiality and exercise discretion when handling sensitive matters.

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).

• Vacation: Accrual of three weeks of annual leave each year.

• Sick Leave: Accrual of three weeks of sick leave each year.

• Holidays: 12 paid holidays per year.

• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.

• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.

• No Nevada state income tax.

• Public Service Loan Forgiveness: Eligible due to public sector employment.

• Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Years Day

Third Monday in January.................. Martin Luther King, Jr.s Birthday

Third Monday in February................ Washington's Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

01

A State of Nevada/FBI background check will be required of the selected applicant. Can you meet this requirement?

• Yes
• No

02

A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?

• Yes
• No

03

This position may be required to work evenings and weekends depending on the needs of the appointing authority. Can you meet this requirement?

• Yes
• No

04

This position requires statewide travel. Are you willing to accept this condition of employment?

• Yes
• No

Required Question

Employer State of Nevada (NV)

Address See Above for Agency Information

See Above for Posting Location, Nevada, 89701

Website https://nvjobs.nv.gov