On Call Case Manager

Job Summary

This position supports low-income youth and young adults who may have experience with foster care, homelessness, school disconnection, juvenile justice, and/or other systems as they work toward independent living. The role is based at a 58-unit residential apartment community and is part of a 24/7, year-round supported housing program staffed by case managers. Staff provide individualized, specialized support in areas such as education, employment and job readiness, housing stability, de-escalation, and other designated focus areas. This position is expected to foster a welcoming, inclusive, and supportive presence within an open-door office environment, contributing to a safe and stable community for residents. 

This On-Call position is with the Y Social Impact Center, the social services division of the YMCA of Greater Seattle (YGS), serving around 5,000 youth, young adults, and families every year in communities across King County, Pierce County, and various counties across WA. Through our programs we aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors; navigating systems towards successful life transition; establishing stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center’s programs include homelessness prevention, housing, behavioral health, crisis response, foster care licensing, violence prevention, and employment. Since many of the young people we serve have been involved in the foster care, criminal justice, behavioral health, and/or homelessness systems, we truly value relatable lived experience of our staff and those applying for our positions as an asset. 

Position Type/Expected Hours of Work  

This is an on-call, on-site position primarily supporting the Arlington Drive program in Tacoma. While the role is based at the Arlington Apartments in Tacoma, Washington—a residential community serving young adults ages 18–24 who have experienced homelessness—there may be opportunities to pick up additional on-call shifts at other program locations in Seattle and South King County, though this is not required. The position requires flexibility in scheduling, with the greatest need during swing, overnight, and weekend hours. This role is fully on-site with no remote work options, and applicants must be able to commit to a minimum of 12 on-call hours per month as program needs arise. 

What You Will Get From Working at The Y

• Membership to the YMCA of Greater Seattle for you and your household 

• Medical, Dental, Vision, and Life insurance 

• Retirement with generous employer contributions 

• Free access to mental health resources 

• Rapidly accruing paid time off (PTO) 

• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs. 25% for part-time staff, 50% for full-time staff

* Some benefits only available to full-time staff 

Hiring Range: $24.50 – $27.50/hour

• Provides specialized services to youth and young adults in education, employment/career development, housing, technology, or other designated field and supports them in achieving their goals. Build strong relationships with Y program participants to effectively provide quality services.
• Develops individualized, strengths-based, youth-driven service plans.
• Researches best practices in field; creates and maintains specialized resource library.
• Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
• Teaches life skills, job readiness or other subject matter individually and/or in groups, often experientially.
• Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
• Ability to deescalate and help young adults work through crisis situations as needed
• May assist with program coordination or other activities related to job focus.
• Participates in YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

• Any applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• Experience working with teens or young adults in employment, foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Strong youth engagement and relationship-building skills.
• Strong verbal and written communication skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state approved First Aid and CPR certification.**
• Current approved HIV blood borne pathogens training.**
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

** Within 30 days of employment or first available training.

You'll be a great fit for the Seattle Y if you: 

• Thrive on working in a collaborative environment. 

• Are very adaptable. 

• Have high ownership and strong work ethic. 

• Are a great problem solver who can think on your feet. 

• Truly enjoy being of service to people. 

• Like being part of a team that cares about one another as people and enjoy working together. 

• Want to know that the work you do contributes to building a better, stronger community for all. 

OUR MISSION 

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.  

OUR VALUES 

• Respect 

• Responsibility 

• Honesty 

• Caring 

• Passion for Excellence 

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment.  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. 

We are a drug & alcohol-free workplace. We participate in the Federal E-Verify system. All job offers are contingent on the results of a background check in accordance with Washington's Fair Chance Act. Please download and review the below resources for more information: 

(i) The updated 2025 requirements of 49.94.010: 

https://seattleymca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=251099&hashed=1503034877 

(ii) The WA attorney general's Washington fair chance act guide for employers and job applicants: 

https://seattleymca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=251100&hashed=74689660 

If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org.