Position Overview

On-Call Coordinator III / Operations Support (Weekend, Part-Time)

The On-Call Coordinator III is an advanced-level operations and dispatch position responsible for overseeing and coordinating all aspects of the Amphibious Medics On-Call Response Program. This role serves as a primary point of contact for clients, employees, providers, and field personnel, ensuring timely injury response, effective resource deployment, and seamless operational support.

The Coordinator III independently manages scheduled and on-demand eVisit requests, dispatches field technicians, coordinates medical services, and oversees incident workflows from initial notification through resolution. In addition to on-call response duties, this position provides operational support within the Orlando office, assisting inventory department as business needs require.

eVisits are face-to-face, real-time video medical visits used to support clients in the assessment, documentation, coordination of care, and claims management following workplace injuries and illnesses.

Work Schedule

Flexible position start availability around your schedule.

Weekend Shift Coverage (Sat-Sun)

• 0800-1830 EST 10.5hrs per day
  

Location: (In Office) Orlando, FL 32809

Essential Job Duties

• Coordinate and manage active workplace injury incidents from initiation through completion.
  
• Conduct and schedule eVisit appointments via video and telephone platforms.
  
• Dispatch and coordinate field technicians, medical providers, and other response resources as required.
  
• Communicate effectively with clients, injured employees, medical providers, and internal teams throughout the response process.
  
• Collect, document, and maintain accurate incident records and case documentation.
  
• Monitor multiple communication channels simultaneously while prioritizing urgent requests.
  
• Guide callers through triage, injury reporting requirements, and next-step recommendations.
  
• Ensure service level expectations and response time objectives are met.
  
• Assist with inventory management, order fulfillment, stocking, and supply organization within the Orlando operations facility.
  
• Support cross-functional departments with administrative and operational initiatives as required.
  
• Identify workflow improvements and assist in training or mentoring less experienced coordinators.
  
• Maintain a high level of professionalism, confidentiality, and customer service during all interactions.
  

Requirements

Benefits

Amphibious Medics is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

Amphibious Medics full time benefit​s package includes health insurance, dental, vision, HSA, FSA, paid time off, life insurance, long-term disability, 401K, wellness benefits, commuter benefits, and discount programs where applicable. Most part-time employees may also qualify for partial benefits.

Amphibious Medics is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug test and background investigation.