Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Diversity, Food Science, Identify Issues, Internet Application, Microsoft Office, Microsoft Windows Operating System, On Call, Online Chat, Team Player, Time Management
On-Call: Dairy Foods Consumer Affairs Representative
Pay Rate: $18.50 per hour
Shift & Working Hours: This position is On-Call/part-time averaging 3-5 days per month. Business hours are Monday - Friday, generally working from 7:45 am - 3:45 pm.
Role Focus:
The Consumer Affairs On Call Representative serves as a consumer contact for Land O'Lakes brands, providing timely, professional support through phone, email, live chat, and written correspondence.
This flexible, on-call role responds to consumer questions, complaints, and feedback related to products, recipes, promotions, and food safety while accurately documenting each interaction.
Required Experience & Skills:
- 2 or more years of experience as a consumer relations representative or similar service work experience
- Strong communication, sound judgment, empathy, and a commitment to positive consumer experiences
- Comfortable using Windows-based systems, Microsoft Office, CRM tools, communication platforms, knowledge databases, and web-based applications; can navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
- Ability to navigate multiple screens, learn new technology quickly, and troubleshoot basic issues
- Must be able to work independently in a remote environment while staying connected and collaborative with the team
Preferred Education:
- BA/BS in Consumer Studies, Business, Food Science or equivalent work experience in Food related field
About Land O'Lakes, Inc.
Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.
We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.
Land O'Lakes and our global entities support diversity in employment practices.
Neither Land O'Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.
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Land O'Lakes Inc
We are a fast-growing, farmer-owned agriculture and food cooperative working to overcome the world's greatest food challenges. Our unique farm-to-fork business model works across crop inputs and insights, animal nutrition, dairy foods and sustainability to get high quality food to those who need it. Land O'Lakes provides opportunities to build a career in a vibrant industry that allows you to play a critical role in delivering on this, and by working together to advance humanity and to help communities around the world.
If you are interested in becoming a part of this amazing team, please click on the “apply now” button or visit our website at www.landolakes.jobs. Land O' Lakes, Inc. offers a competitive compensation and benefits package, including medical and dental insurance, retirement savings account, tuition reimbursement, PTO, paid holidays and employee development opportunities. Land O’Lakes, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. Land O’Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing. Additional information about our organization can also be obtained at www.landolakesinc.com.
5,000 to 9,999 employees
On Site Cafeteria, Paid Sick Days, Parking, Prescription Drug Coverage, 401K, Childcare, Concierge Services, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Health Care on Site, Life Insurance
https://www.landolakesinc.com/