Administrative Skills, Communication Skills, Computer Systems, Customer Support/Service, Detail Oriented, Home Care, Identify Issues, On Call, Organizational Skills, Problem Solving Skills, Telephone Skills
On-Call Service Coordinator (Part-Time)
$20–$25/hour (office shifts) + flat rate for on-call coverage
Home Care Agency
We’re looking for a dependable and detail-oriented On-Call Service Coordinator to help support our clients and caregivers during after-hours and scheduled office shifts. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can stay calm under pressure.
Schedule
- 1–2 weekdays in office: 8:30 AM – 5:00 PM
- Every other weekend on call: Friday 5:00 PM – Monday 8:30 AM
- 2 evenings per week on call: 5:00 PM – 8:30 AM
What You’ll Do
- Answer incoming calls from clients and caregivers with professionalism and urgency
- Troubleshoot and resolve after-hours service issues
- Coordinate schedules and fill open caregiver shifts
- Accurately log calls, updates, and changes in scheduling software
- Communicate schedule adjustments and urgent needs clearly and promptly
- Provide general administrative and office support during daytime shifts
What We’re Looking For
- Prior administrative, coordination, or scheduling experience (required)
- Experience in home care, healthcare, or senior services (preferred)
- Strong communication and problem-solving abilities
- Ability to work independently and make decisions in time-sensitive situations
- Comfortable using basic computer systems and scheduling tools
Why Join Us?
This is a newly created role with the opportunity to make a real impact and grow with our team. You’ll play a key role in ensuring continuity of care and supporting both clients and caregivers when it matters most.
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Visiting Angels - London, ON