Overview --------
$22.95-$26.40 HR/DOE On Call position
The Program Generalist is a member of the service team for the Family Housing Network (FHN), a housing program of Catholic Community Services. Staff in this position provide supervision, program structure, site security, and personal engagement with participants to help them meet basic needs and provide encouragement and assistance with their housing stability goals. This includes helping participants navigate a myriad of social service agencies, forms, and interviews.
Staff are trained in Trauma-Informed Care, De-escalation, First Aid, Motivational Interviewing, and Housing First best practices. The Holy Rosary Safe Parking program is a part of the continuum of services provided by Catholic Community Services-Family Housing Network (CCS-FHN) to families, veterans, and individuals experiencing homelessness in Pierce County.
This program provides safe overnight parking and supportive services to families and individuals without a home who are living in their vehicles. Each household receives a Coordinated Entry assessment and case management navigation emphasizing the primary goal of securing permanent housing. The Holy Rosary site is staffed 24/7 to maintain security, and parking participants will have access to restrooms, showers, and laundry.
Responsibilities ----------------
• Monitor the in and out traffic 24/7 at the site. • Regular security walks around the parking lot. • Respond to or re-direct visitors that enter the program area. • Develop a supportive relationship with guests with a Trauma-Informed Care and Motivational Interviewing lens, providing a listening ear, connecting to case manager as needed. • Provide basic needs to guests and maintain daily schedule and structure. • Provide behavioral management/de-escalation for disruptive behavior, reinforcing behavioral expectations of the site. • Communicate guest needs, issues, progress to case management or supervisory staff through shift notes and in-person interactions. • With other FHN, Safe Parking staff, screen potential participants for eligibility. • Maintain cleanliness of the site and facilities used by the program. • Write timely and behaviorally descriptive shift notes daily, and incident reports as needed. • Respond to guests who are in crisis or having medical emergencies. • Provide services, resources, and information to guests. • Work collaboratively with the other Safe Parking and CCS-FHN staff, including the Case Manager, Site Supervisor, Coordinated Entry Specialists, Housing Case Managers, Veteran Program staff, and Mental Health team. • Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests. • Maintain the daily schedule for the program, including curfew times, mealtimes, and gate opening/closing times. • Communicate with other team members throughout the shift to ensure everything is done, and everyone is aware of any ongoing issues. • Assist with end of the day clean up. • Other duties as assigned.
Qualifications --------------
• Minimum Qualifications: • High school diploma or GED. • Experience working with diverse populations, including people with active mental health and chemical dependency issues, is a plus. • Possess good verbal and written communication. • Applicant must successfully pass required background checks prior to an offer of employment. • Ability to provide a negative TB test. • Must have reliable transportation.
Support and Uplift -----------------
Support and contribute to a creative, collaborative, and respectful environment that promotes teamwork. Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multi-cultural situations.