On-Call Transportation Accessibility Specialist

Why This Role Matters

As an On-Call Transportation Accessibility Specialist (also known as an On-Call Mobility Assessment Evaluator), you will help ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible.

This role is intentionally designed to attract professionals from clinical disciplines and social-services or human-services backgrounds. Whether your strengths lie in functional assessment, clinical observation, interviewing, advocacy, or structured decision-making, your work will directly shape equitable mobility outcomes.

Location: STL Metro Transit Access Center: 801 Pine St, St. Louis, MO 63101

Who This Role Is For:

Clinical or Rehabilitation Professional

• OT, PT, COTA, rehab, healthcare-adjacent You value objective functional assessment and defensible decision-making You want to apply clinical judgment outside traditional care settings You're interested in systems-level impact and community accessibility

Social Services or Human Services Professional

• Social services, disability services, case management, advocacy You thrive in people-centered, equity-driven work You bring strong interviewing, listening, and observational skills You are comfortable working within structured eligibility and regulatory frameworks

What you'll do:

Assess & Determine Transportation Access

Conduct in-person interviews and functional assessments with applicants Review ADA paratransit applications, intake forms, and professional verification materials Determine required functional assessments and evaluate results Apply observations and assessment findings to ADA eligibility determinations Assess applicants' ability to independently use fixed-route public transportation Make final eligibility determinations in compliance with ADA regulations and contract standards

Conduct Functional Assessments

Assessments may include:

• Outdoor and indoor physical functional assessments
• Cognitive and observational assessments (e.g., FACTS, MMSE)
• Standardized tools administered according to established protocols

Document, Communicate & Defend Decisions

Produce timely, accurate written eligibility determinations within ADA-mandated timeframes Maintain complete documentation supporting eligibility decisions and appeals Enter and manage applicant data in Client systems (including Trapeze) Participate in appeals processes by clearly articulating decision rationale Provide additional written documentation to Clients upon request

Collaborate & Improve

Partner with MTM leadership and Client teams to identify process improvement opportunities Participate in staff meetings, trainings, and Client collaboration sessions Support community outreach and education initiatives as needed Maintain HIPAA compliance and confidentiality at all times

Deliver High-Quality Human Service

Build rapport with applicants, caregivers, and support staff Communicate respectfully, clearly, and compassionately with diverse populations Maintain a positive, professional presence in all interactions

What you'll need:

Experience, Education & Certifications:

• Bachelor's degree in Social Services, Rehabilitation, Healthcare, or a related field
• 3+ years of professional experience working with individuals with disabilities and/or older adults
• Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
• Experience documenting decisions within regulated or compliance-driven programs
• Experience with ADA programs, eligibility determination, &/or public benefits

Skills:

• Strong interviewing, assessment, and observational skills
• Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations
• Ability to administer standardized evaluation tools consistently and accurately
• Clear written communication for reports and eligibility determination letters
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong organizational and multi-tasking abilities
• Ability to work independently with limited supervision
• High standards for confidentiality and data integrity

Additional language skills are a plus. Even better if you have:

• Knowledge of public transportation systems preferred
• OT, PT, or COTA certification or licensure, preferred
• 5+ years of post-licensure clinical experience, preferred
• CPR and First Aid certification, preferred
• Possess a continuously valid US driver's license, preferred

Min Salary: $26/hr Max Salary: $31/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture. #MTMTransit