On-Course Food & Beverage Supervisor, Whistling Straits

Location: Kohler, WI

Opportunity

On-Course Food & Beverage Supervisor provides support to the management team through a

variety of administrative and operational tasks and the supervision of golf course food &

beverage staff. Manage all guest requests, complaints and questions and ensure that all

aspects are communicated to the appropriate leadership.

SPECIFIC RESPONSIBILITIES

• Assist management with daily administrative tasks including but not limited to

purchasing, ordering, invoicing, scheduling, records control and filing.

• Accurately process all new hire and employee change paperwork in a timely manner.

• Assist in reconciling all operational paperwork including but not limited to guest receipts

and vendor invoices.

• Work with staff and management team to ensure proper cost controls and inventory

levels.

• Informs staff about the special items for the day and product changes if any.

• Coordinate with on-course staff to ensure smooth operation and guest satisfaction.

• Assist with food and beverage service per the course of order.

• Prepare mixed drinks for service (must be 18 or over and licensed).

• Understands and can communicate products and services available at the resort.

• Assist with inventory, stocking and maintaining the par stock levels for all carts.

• Inspect beverage carts at the beginning of shift for par stock, cleanliness, etc.

• Help other areas of the department.

• Training Course Servers.

• Assist with overseeing the on-course guest traffic and ensuring proper distribution of

assigned stations.

• Resolve escalated guest concerns.

• Create and execute special projects and assignments.

• Assist in answering telephone calls from guests.

• Promptly respond to guest with any additional request.

• Perform the responsibilities of Course Servers and Outside F&B Clerks, as needed.

• Cross-trained to work in more than one outlet.

• Demonstrated knowledge of all courses, scheduling needs and coordination of staff.

This position is full-time working weekdays and weekends. Shifts vary from 6:30 am - 9:00 pm.