On-Site Account Manager (Contract)

MAU is hiring a Temporary Account Manager in Albion, IN. As a Temporary Account Manager, you will manage customer staffing needs by recruiting, hiring, onboarding, and supporting employees while delivering exceptional customer service and ensuring efficient workforce operations for a key client account. This is a temporary, full-time position (approximately 16 weeks).

Benefits Package

• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great work environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional supplemental benefit programs
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA available after 12 months of service

Shift Information

• Monday-Friday | 7:00 AM - 4:00 PM
• Periodic evenings and weekends as business needs require

Career Path

• Full-time Recruiting Coordinator
• Account Manager

Required Education and Experience

• 1-2 years of recruiting experience
• Working knowledge of Microsoft Word and Microsoft Outlook

Preferred Education and Experience

• Bachelors degree in Human Resources, Business Management, Communications, or a related field
• HR certification (PHR or SHRM-CP)
• Lean Green Belt certification
• Root Cause Analysis training

General Requirements

• Proven track record of successfully working with customers and/or employees
• Strong problem-solving and analytical skills
• Results-driven mindset
• Excellent organizational skills
• Strong verbal and written communication skills
• Self-motivated with the ability to take initiative
• Demonstrate ethical conduct and personal credibility
• Ability to supervise MAU Associates

Essential Functions

• Recruit, screen, interview, and hire associates to meet client staffing requirements
• Maintain an active candidate pipeline through recruiting strategies, job advertising, and sourcing initiatives
• Process customer work orders accurately and efficiently
• Review work orders regularly and communicate with customers regarding staffing needs
• Perform weekly payroll with a high level of accuracy
• Administer company policies and procedures
• Conduct new hire orientations and update orientation materials as needed
• Coordinate client-required assessments
• Establish pay and bill rates with management approval
• Process merit, tenure, and incentive pay increases
• Submit billing source documentation for customer accounts
• Resolve customer invoice payment issues
• Manage workers compensation cases, including accident investigations and return-to-work coordination
• Attend unemployment and workers compensation hearings as needed
• Build and maintain strong customer relationships through regular client visits
• Maintain candidate pools to ensure workforce readiness and meet customer staffing demands
• Communicate effectively with MAU leadership and client management regarding service needs

Work Environment and Physical Demands

• Professional office environment with frequent computer, phone, and office equipment use
• Occasional work at customer locations, including office, manufacturing, industrial, and GMP clean room environments
• Exposure to manufacturing equipment and industrial vehicles may occur

Physical Requirements

• Lift 5-20 pounds regularly and up to 50 pounds occasionally
• Stand or walk for up to 4 hours
• Sit for up to 4 hours