On-Site Field Service Technician

Description

Service Technician - Chicagoland Area

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart, helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world.

Join a company that values innovation, flexibility, and making a real impact.

Position Summary

FlexTG is seeking a skilled and customer-focused Service Technician to support customers throughout the Chicagoland area. In this role, you will be responsible for diagnosing, repairing, and maintaining printers and copiers while delivering an exceptional customer experience.

This is an excellent opportunity for a hands-on professional who enjoys troubleshooting, working independently, and building strong relationships with customers in the field.

Key Responsibilities

• Respond to and triage service calls for printers and copiers within your assigned territory.
• Troubleshoot, repair, and perform preventative maintenance on office equipment to maximize uptime and customer satisfaction.
• Manage service delivery for multiple customer locations, including handling escalations as needed.
• Collaborate with manufacturers and internal support teams by opening and managing technical support tickets.
• Accurately document service activity, including call details, parts usage, meter readings, and resolutions.
• Maintain inventory of service parts and equipment required to support territory needs.
• Provide exceptional customer service and technical support to clients and end users.
• Communicate service updates, equipment status, and recommendations clearly with customers and internal teams.
• Follow all company safety guidelines and operational procedures while working in customer locations.

Minimum Qualifications

• Prior experience servicing printers and copiers is required.
• Experience servicing HP, Ricoh, and Canon devices is preferred.
• Strong technical aptitude with excellent troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and desktop technology.
• High School Diploma or GED required.
• Must be at least 21 years of age with a valid driver's license and a clean driving record.
• Ability to travel throughout the Chicagoland area to support customer locations.
• Ability to lift and move equipment and supplies as required for service activities.

Preferred Qualifications

• Experience managing a service territory or supporting multiple customer accounts.
• Strong customer service and relationship-building skills.
• Ability to work independently while effectively prioritizing multiple service requests.
• Experience working directly with manufacturers or escalated technical support teams.
• Industry certifications related to printer, copier, or office equipment repair are a plus.

Why FlexTG?

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Company-provided tools and resources to support your success
• Opportunities for professional growth and advancement
• A collaborative culture focused on service excellence, innovation, and customer satisfaction

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.