On-Site Service Engineer – AI Data Center

LanceSoft Inc

Ellendale, ND

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Artificial Intelligence (AI), Best Practices, Build Management, CPU (Central Processing Unit), Communication Skills, Computer Firmware, Computer Maintenance, Customer Relations, Documentation, Emerging Technology, GPU (Graphics Processing Unit), Identify Issues, Information Technology & Information Systems, Knowledge Base, Lift/Move 50 Pounds, Linux Operating System, Memory Hardware, Network Operations Center, On Call, On Site Support, Operating Systems, Operational Support, Preventative Maintenance, Problem Solving Skills, Procedure Development, Server Support, Systems Maintenance, Technical Support, Time Management, Willing to Travel

LOCATION

Ellendale, ND

POSTED

30+ days ago

Job Description: The On-Site Service Engineer (OSE) provides hands-on, customer-facing support for enterprise data center and server environments, including next-generation AI platforms. This role focuses on maintaining system uptime, resolving complex hardware issues, and delivering high-quality on-site service. Prior AI experience is not required; strong data center and server fundamentals are essential. Key Responsibilities: On-Site Support & Maintenance: Provide on-site support for enterprise server and data center systems to ensure rapid issue resolution and minimal downtime. Perform hardware maintenance, including server builds, component swaps, replacements, and firmware updates. Execute both reactive and preventive maintenance activities following established procedures. Troubleshooting & Incident Resolution: Troubleshoot issues across hardware, firmware, and operating systems. Escalate complex issues as appropriate to ensure timely resolution. Collaboration & Documentation: Collaborate with internal teams and on-site stakeholders during service events to ensure clear communication and resolution. Document work performed and contributed to shared knowledge bases and best practices. Operational Support: Participate in on-call rotations and provide extended coverage when required. Support evolving technologies, including AI-focused data center platforms. Required Skills & Experience: Technical Skills: Experience supporting servers or data center hardware in field, enterprise, or customer-facing environments. Hands-on experience with server components, including CPUs, memory, power supplies, GPUs, and related hardware. Familiarity with Linux or similar operating systems. Strong troubleshooting and problem-solving abilities. Professional Skills: Ability to work independently in on-site environments. Clear and professional communication skills. Willingness to learn and support emerging technologies, including AI platforms. Qualifications: 3–5+ years of experience in technical support, field service, or data center roles. Associate or Bachelor’s degree in IT or a related field, or equivalent experience. Vendor certifications are a plus, but not required. Ability to lift up to 50 lbs. Willingness to travel to sites and support flexible and on-call schedules.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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