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On-Site Service Engineer Data Center / Server Hardware

Netpace, Inc.

  • Elk Grove, IL
  • 2 days ago
  • Instant Apply
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Skills

  • Artificial Intelligence (AI)unmatched
  • BIOS Hardwareunmatched
  • CPU (Central Processing Unit)unmatched
  • Communication Skillsunmatched
  • Computer Firmwareunmatched
  • Computer Maintenanceunmatched
  • Computer Scienceunmatched
  • Customer Relationsunmatched
  • Dell Computersunmatched
  • Dell PowerEdge Serversunmatched
  • GPU (Graphics Processing Unit)unmatched
  • Hard Drivesunmatched
  • Hardware Architectureunmatched
  • Hardware Componentsunmatched
  • Hardware Configuration Managementunmatched
  • Hardware Installationunmatched
  • Host Bus Adapter (HBA)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Lift/Move 50 Poundsunmatched
  • Linux Operating Systemunmatched
  • Memory Hardwareunmatched
  • Motherboardsunmatched
  • Network Operations Centerunmatched
  • On Callunmatched
  • On Site Supportunmatched
  • Operating Systemsunmatched
  • PCI Express (PCI-E)unmatched
  • Preventative Maintenanceunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • RAID Storageunmatched
  • Server Architectureunmatched
  • Server Hardwareunmatched
  • Server Supportunmatched
  • Solid State Drive (SSD)unmatched
  • Systems Administration/Managementunmatched
  • Willing to Travelunmatched

Description

Please apply if you are comfortable doing W2

Title: On-Site Service Engineer Data Center / Server Hardware
Location: Elk Grove Illinois 60007
Duration: 3 months with possible extensions

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
On Call: Yes
Contract to Hire: Possible

Job Summary:
Role Responsibilities
  • Client Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
  • This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
  • Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do
  • Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
  • Diagnose and resolve server hardware failures and system issues to minimize customer downtime
  • Perform hands-on hardware installation, removal, replacement, and repair, including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards and other server components
  • Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
  • Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
  • Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
  • Execute both reactive break/fix and preventive maintenance following established procedures
  • Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
  • Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
  • Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
  • Escalate complex technical issues when appropriate
  • Participate in on-call rotations and provide extended coverage as required

What You Bring Required
  • 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
  • Direct, hands-on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components
  • Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
  • Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
  • Strong understanding of server hardware architecture and troubleshooting methodology
  • Experience with hardware diagnostics, BIOS/firmware, and server management tools
  • Familiarity with Linux or similar operating systems
  • Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
  • Comfortable working independently in a customer-facing environment
  • Ability to clearly communicate technical issues and resolutions to customers and internal teams
  • Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications
  • Experience supporting Dell PowerEdge servers
  • Dell or other enterprise hardware certifications
  • Experience with iDRAC, iLO, or comparable server management platforms
  • Experience supporting GPU/AI server infrastructure
  • Experience with data center operations, rack/stack, structured cabling, or server deployment
Associate's or Bachelor's degree in IT, Computer Science, or a related field

Numbers & Facts

LocationElk Grove, IL

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