Onboarding Customer Success Manager

Onboarding Customer Success Manager

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TytoCare is transforming the way care is delivered by enabling leading health plans and health systems to provide remote physical exams, closing the care gap. TytoCare's Home and Pro Smart Clinic solutions extend high-quality care into homes and community settings, including schools, work sites, urgent care centers, and rural clinics, while leveraging proven engagement models and one of the world's largest proprietary multi-modal clinical datasets, built from millions of real-world encounters, to power our FDA-cleared, award-winning AI.

Founded in 2012, TytoCare is trusted by more than 240 leading organizations across the U.S., Europe, Asia, Latin America, and the Middle East. Our partners consistently see utilization rates six times higher than traditional telehealth, an average 8.5% reduction in total cost of care, and 11.3% fewer Emergency Department visits, with an average NPS of 83.

We're looking for a highly motivated Onboarding Customer Success Manager to lead complex customer implementations, ensuring customers are set up for long-term success from day one. You'll serve as a trusted advisor throughout the onboarding journey, partnering with customers and collaborating with internal teams to deliver exceptional implementation experiences. This is an exciting opportunity for someone who enjoys combining project management, customer engagement, and problem-solving every day.

What you'll do:

• Serve as the primary point of contact for customers throughout the onboarding and implementation lifecycle, providing end-to-end project management for your portfolio of accounts
• Be a subject matter expert in TytoCare's product offerings clearly communicating product capabilities to customers, ranging from executives to end-users
• Lead complex, cross-functional implementations, coordinating with internal and customer stakeholders to ensure successful product deployment
• Proactively identify project risks, remove roadblocks, and drive projects to completion while keeping stakeholders informed
• Diagnose, troubleshoot, and resolve software and hardware issues in collaboration with internal teams and customers
• Monitor, gather, and analyze data from various products and 3rd party systems to accelerate adoption and achieve customer and TytoCare goals
• Drive successful onboarding and implementation initiatives by delivering against defined success metrics
• Represent the voice of the customer, championing feedback and insights into product enhancements and improvements for the Product and Engineering teams
• Travel nationwide to customer sites to support implementations as needed

To be successful in this role, you'll need:

• Bachelor's degree
• 2+ years of experience in implementation, project management, customer success, or account management role
• Experience working with healthcare providers and/or payers preferred
• Experience supporting chronic care, virtual care, population health, or disease management programs, with knowledge of COPD or other chronic conditions strongly preferred
• Demonstrated success leading complex, cross-functional customer implementations from planning through execution
• Ability to understand clinical and operational workflows and translate them into practical implementation plans that support long-term patient engagement, utilization, and measurable outcomes
• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders at all organizational levels, including executive leadership
• A proactive, self-driven mindset with the ability to thrive in ambiguity, adapt to changing priorities, and solve complex problems
• A positive, solutions-oriented approach with a strong sense of ownership and accountability

Salary Range: $85,000-100,000 per year

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