Staff Position Description
Position Title: Clinical Navigator
Department: Oncology Administration
Reports to: Clinic Manager/Director
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision to be the kindest, highest quality health systems in the country.
Provide patient navigation services to guide patients through the healthcare system by assisting with access issues, coordinating with service providers, and tracking interventions and outcomes. Promote patient health.
Key Responsibilities
Clinically triage new patient referrals efficiently, to ensure timely access to care.
- Establishes close relationships with and serves as a primary point of contact for patients; provides communication, advocacy and education in a culturally competent manner.
- Assesses and facilitates coordination of multidisciplinary care across care continuum; collaborates with multidisciplinary care team and expedite sequence of patient's workup, active treatment, survivorship, and end of life care where applicable.
- Provides clinical education about care plans, diagnosis, medications, treatments, and processes; provides communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients.
- Works closely with appropriate hospital staff, medical and social service providers, County health, and other community resource providers to identify target populations of patients at high risk for under and over-utilization of health care services; develops appropriate interventions and strategies, considering culture, language, age, gender, etc. and tracks these interventions and outcomes.
- Follows the standards established by the medical staff, radiologists, management team, relevant professional agencies, and regulatory agencies; documents main navigation services according to program standards.
- Conducts outreach and education activities within organization's communities, which involves formulating relationships within district communities by visiting churches, schools, libraries, etc.; conducts classes and lectures and working with individuals and groups to promote patient health.
- Facilitates the development and administration of a Quality Assurance Program for patient care which guarantees compliance with state and federal regulatory and licensing agencies; in collaboration with other oncology navigators, organizes a cancer prevention and a cancer screening event each calendar year.
- Performs other duties as assigned.
Specialty Area:
Oncology:
- Collaborates with case manager to facilitate a cancer support group.
- Provides qualified patients with survivorship planning.
- In collaboration with other oncology navigators, organizes a cancer prevention and a cancer screening event each calendar year.
- Assists patients through the screening, diagnostic and treatment process, which involves initiating communication with patients upon learning they have a suspicious or positive oncology finding.
- Enhances access to and optimize communication about clinical trials with patients and families.
Qualifications
Education:
Oncology: Nursing degree or bachelor's degree in health promotion
Certification: Current BLS through the American Heart Association or the American Red Cross
- Chemotherapy certification
Licensure: Current and valid U.S.A. driver's license (Must be 21 years of age or older)
- If RN, current and valid Arizona RN licensure or compact state license
Experience: Experience in delivering services in nursing, health education, social, or voluntary sector setting with groups and individuals
Specialty Area: Oncology
Continuing Education:
Must complete 6 hours of cancer-related continuing education every calendar year or maintain a current oncology nursing certification including but not limited to:
Advanced Oncology Certified Nurse Practitioner (AOCNP)
Advanced Oncology Certified Clinical Nurse Specialist (AOCNS)
Advanced Oncology Certified Nurse (AOCN)
Blood & Marrow Transplant Certified Nurse (BMTCN)
Certified Breast Care Nurse (CBCN)
Oncology Certified Nurse (OCN)
Certified Professional Patient Navigator (CPPN)
Oncology Nurse Navigator- Certified Generalist (ONN-CG)
Oncology Patient Navigator- Certified Generalist (OPN-CG)
Breast Patient Navigator Certification (CPNC)
Breast Health Clinical Navigator Certification (BHCN)
Preferences
Experience: Experience in clinic promotion and working with vulnerable and multi-cultural clients
Skills/Knowledge:
- Possess the ability to communicate orally and in writing
- Work effectively in a team environment
- Possess excellent interpersonal skills
- Possess knowledge of community resources, hospital processes, structure, and function
- Must be a strong team player and able to balance multiple tasks with minimal supervision
- Weekly travel to outlying communities and some evening and weekend hours are required
- Requires proficiency in MS Office
Special Position Requirements
Exposure Categories: Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
Work Requirements
- Stays current with national best practices and guidelines.
- Provides backup coverage to other positions in the clinic qualified to do so; must hold current, valid Chemotherapy certification.
- Participates in process improvement initiatives; collaborates with case manager to facilitate a cancer support group
- Able to assist with the movement of patients >300 pounds; able to spend four to five hours a day at a keyboard/computer
- Attends and represents the organization and/or department at professional conferences, in-service training and meetings when requested and approved by supervisor.
- Ability to travel by car over extended periods.
Date Staff Position Description Created / Revised: 7/21/2022; 1/12/2023; 9/27/2023; 03/06/2024; 6/10/2025; 7/20/2026