Oncology Patient Care Navigator - AHN Cancer Institute

Highmark Inc

PA

JOB DETAILS
SKILLS
Calendar Management, Cancer, Clinical Medicine, Clinical Support, Community and Social Services, Computer Security, Consulting, Corporate Policies, Cross-Functional, Data Analysis, English Language, Facebook, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Plan, Healthcare, Healthcare Providers, Hospital, Identify Issues, Information/Data Security (InfoSec), Insurance, Internet Security, Legal Standards, LinkedIn, Medical Office, Medical Records, Medical Treatment, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Nursing, Oncology, Operational Improvement, Patient Assessment, Patient Care, Problem Solving Skills, Process Improvement, Registered Nurse (RN), Regulatory Compliance, Risk, Safety/Work Safety, Sales, Security Policy, State Laws and Regulations, Team Lead/Manager, Work From Home, YouTube
LOCATION
PA
POSTED
16 days ago

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Patient Support

Oncology Patient Care Navigator - AHN Cancer Institute

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Oncology Patient Care Navigator - AHN Cancer Institute

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PA, Working at Home - Pennsylvania

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Serves as a communication facilitator for patients, referring physicians, and caregivers. Identifies new and recurring patients, provides welcoming and comfort calls and assists the Nurse Navigator with patient flow. Works with the Nurse Navigator to facilitate a plan which provides clinical and support care to the patient, including scheduling of appointments and utilization of supportive care services within the Network. Takes lead and assumes responsibility and accountability for the management of resources through the interdisciplinary collaboration to achieve optimal patient outcomes.

ESSENTIAL RESPONSIBILITIES:

  • Responsible for community outreach and high risk populations to connect the patient to appropriate clinical care. Coordinates data, community services and AHN resources into a seamless model of access and care benefiting patients, physicians and family members.
  • Provides the patients with a welcoming/courtesy call, and post visit comfort call and is available for any questions or concerns the patient/family may have. Provides patient with welcoming/hospitality packet to include information related to supportive services and programs that are available. Leads process improvement strategies within the patient"s experience to improve flow and operations.
  • Assists patients in scheduling appointments as needed including all aspects of the multi-disciplinary team (physicians, consults, supportive care services, etc.), and facilitates the patient journey to procedures and visits as needed. Coordinates with Nurse Navigator and other members of the health care team to facilitate all aspects of the patients care. Works with CM/RN/SW to facilitate the patient"s transfer of care. Integrates and facilitates care for patients across care continuum.
  • Trends data and outcomes required for the navigation program. Provides surveys for patients and completes log of data and desired outcomes. Tracks patient concerns and complaints and provides service recovery to the patients in addition to notifying the clinical staff of those issues. May work with and assist cancer registry staff to obtain data to evaluate patient outcome information related to the care delivery model.
  • Identifies the patient"s insurance concerns and issues and facilitates resolution.
  • Works as a liaison between the hospital and post-acute providers.
  • Provides support to the patient"s family members and caregivers. Identifies problems and opportunities and takes appropriate action.
  • Leads team of navigators, liaisons and volunteers to improve the patient experience. Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

  • Associate degree or equivalent experience
  • 3 years of clinical experience in physician office practice or hospital
  • Competency in Excel, Word, and Power Point

Preferred

  • Knowledge of the healthcare delivery system, resources, community for the oncology population

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.25

Pay Range Maximum:

$29.07

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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Job Details

  • Job category Patient Support
  • Position Type Full Time
  • Posted 07/06/2026
  • Location(s) PA, Working at Home - Pennsylvania
  • Line of Business
  • Entity
  • Recruiter
  • Hiring Manager
  • Experience Level
  • Job Family Quality, Safety, Value-AHN
  • Req ID J283904

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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

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About the Company

H

Highmark Inc

Highmark provides millions of people with the security of quality health insurance

Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.

Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.

Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Healthcare Services
FOUNDED
1996
WEBSITE
https://www.highmark.com/hmk2/index.shtml