Oncology Scheduler- Receptionist

JOB SPECIFIC CORE COMPETENCIES:

• Assist with ensuring excellent patient care by maintaining relationships through efficient greeting and positive demeanor.
• Appointment scheduling, patient check in, updating patient information and verification of insurance.
• Interfaced with hospital and other medical office administration to schedule referrals, patient exams and procedures.
• Answering phones, maintaining medical records, and obtaining insurance authorizations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.
• Secure relevant information and consult with Cancer Center Supervisor or their designate.
• Obtains necessary information to verify third party coverage and benefits prior to admission.
• Contacts patient to verify information and benefits.
• Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.
• Provides customer information to other providers or hospital departments.
• Identifies inadequate or inaccurate physician documentation and forwards for correction.
• Greets patients and visitors in person in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.
• Collects copayments and past due balances for accounts.
• Ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school education or equivalent.
• Three years successfully performing relevant duties in a physician's office or similar outpatient setting. Knowledge of medical terminology used in an outpatient center.
• Proficiency with software and hardware necessary to perform essential functions.
• Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.