Job Description:
Salary: $83,000-85,000/year
One-Stop Operator
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the One-Styop Operator position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As a One-Stop Operator, you will be responsible for overseeing daily operations and regional standardization efforts to ensure integrated service delivery across funding streams. This position supports Career Center operations, data capture, customer flow, reporting, and continuous improvement while ensuring excellent customer experience and compliance with federal, state, and local requirements.
Essential Functions
- Coordinate partner programs and services across all centers to ensure meaningful access and support an effective One-Stop system
- Work with the leadership team, contractor’s staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient
- Provide overall coordination of partner efforts and communication with Board staff
- Maintain relationships with and convene quarterly meetings with MOU partners
- Develop MOUs with non-mandatory One-Stop partners as approved by the Board
- Ensure the center is in compliance with all federal, state, WIOA, and Board policies
- Maintain accurate tracking and reporting of performance and quality metrics
Education and Experience Requirements
- Bachelor’s degree or equivalent experience required/master’s degree preferred; with demonstrated experience managing projects and initiatives
- 7-10 years’ experience leading teams and building and maintaining strategic coalitions and partnerships
- Ability to converse with a wide range of professionals and demonstrate a positive professional attitude
- Strong organizational, prioritization, and problem-solving skills
- Proficient in Microsoft Office applications
- Able to work fully onsite, fully virtual, or in a hybrid environment
- Clean driving record, valid Driver’s License, and reliable vehicle required
Bring your expertise to EDSI where you will be able to live our values every day: Show Up, Smile and Support!
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.