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Customer Care Jobs in Oklahoma

Online Chat Agent

MK Wholesaler

Oklahoma City, OK

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JOB DETAILS
SALARY
$22–$34 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Continuous Improvement, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Multitasking, Online Chat, Problem Solving Skills, Resolve Customer Issues, Team Building, Time Management, Writing Skills
LOCATION
Oklahoma City, OK
POSTED
8 days ago
Are you passionate about delivering exceptional customer experiences through digital channels? As an Online Chat Agent, you will play a vital role in providing real-time support and solutions to our customers. This position offers an exciting opportunity to engage with diverse clients, resolve inquiries efficiently, and contribute to building lasting relationships with our brand.Your ability to communicate clearly and empathetically will help enhance customer satisfaction while supporting our team’s commitment to excellence.ResponsibilitiesRespond promptly to incoming chat messages from customers with clear, helpful information.Understand customer concerns and provide appropriate solutions or guidance.Document customer interactions accurately in the CRM system.Identify and escalate priority issues to the relevant departments.Maintain up-to-date knowledge of products, services, and company policies.Contribute to continuous improvement by sharing customer feedback and insights.Adhere to company standards for quality, compliance, and confidentiality.RequirementsHigh school diploma or equivalent; additional education is a plus.Proven experience in customer service, preferably in an online chat or digital support role.Excellent written communication skills with strong attention to detail.Ability to multitask and manage time effectively in a fast-paced environment.Comfortable using chat software, CRM tools, and basic computer applications.Strong problem-solving skills and a customer-focused mindset.Availability to work flexible hours, including evenings or weekends, as needed.

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MK Wholesaler

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