Billing, Broadband, Cloud Computing, Coaching, Communication Skills, Corporate Communications, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Online Chat, Online Communications, Patient Care, Patient Confidentiality, Quality Metrics, Regulatory Compliance, Typing, Writing Skills
Online Chat SupportADF Medical Services Inc.
We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.
Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
- Engage patients and clients through our online chat system in real time
- Answer questions related to services, appointments, billing, and general inquiries
- Manage multiple active chat sessions with speed, accuracy, and professionalism
- Record and document all interactions accurately in our CRM system
- Escalate sensitive or unresolved issues to the appropriate team promptly
- Follow company communication guidelines and service quality standards
- Maintain strict patient confidentiality in compliance with HIPAA regulations
What We're Looking For:
- 1+ year of online chat or customer service experience
- Strong written communication and grammar skills
- Typing speed of 45+ WPM with high accuracy
- Ability to handle multiple chats simultaneously with composure
- Comfortable using chat tools, CRM platforms, and cloud-based systems
- Reliable high-speed internet and a dedicated quiet workspace
- Healthcare or medical background is a plus but not required
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services
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ADF Medical Services Inc.