Online Chat Support

Online Chat SupportADF Medical Services Inc.

We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you.

Role: Online Chat Support Agent  Department: Customer Support & Patient Services  Location: Fully Remote  Type: Full-Time / Part-Time

What You'll Do:

• Engage patients and clients through our online chat system in real time
• Answer questions related to services, appointments, billing, and general inquiries
• Manage multiple active chat sessions with speed, accuracy, and professionalism
• Record and document all interactions accurately in our CRM system
• Escalate sensitive or unresolved issues to the appropriate team promptly
• Follow company communication guidelines and service quality standards
• Maintain strict patient confidentiality in compliance with HIPAA regulations

What We're Looking For:

• 1+ year of online chat or customer service experience
• Strong written communication and grammar skills
• Typing speed of 45+ WPM with high accuracy
• Ability to handle multiple chats simultaneously with composure
• Comfortable using chat tools, CRM platforms, and cloud-based systems
• Reliable high-speed internet and a dedicated quiet workspace
• Healthcare or medical background is a plus but not required

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Supportive team environment and ongoing coaching
• Career growth opportunities within ADF Medical Services

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