We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.
Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
Respond to patient and client inquiries in real time via our online chat platform
Provide accurate information on medical services, appointments, billing, and general support
Handle multiple chat conversations simultaneously with professionalism and accuracy
Log and document all chat interactions in our support and CRM systems
Escalate unresolved or complex issues to the appropriate team or department
Deliver a warm, helpful, and professional experience in every interaction
Adhere strictly to HIPAA guidelines and patient confidentiality policies
What We're Looking For:
1+ year of online chat or customer service experience
Strong written communication and grammar skills
Typing speed of 45+ WPM with accuracy
Ability to manage multiple chats at once calmly and efficiently
Comfortable with chat platforms, CRM tools, and digital systems
Reliable high-speed internet and a quiet dedicated workspace
Medical or healthcare background is a plus but not required