Role Overview
The Online Client Services Representative serves as the digital face of The Armories. The main goal is to convert online leads into sales and support existing customers across phone, email, text, live chat, CRM, social media, and third-party platforms (like GunBroker and Guns.com).
Key Responsibilities
- Sales & Lead Conversion: Respond rapidly to web inquiries, handle phone orders, assist with online checkouts, offer price matching, and use promo codes to close sales.
- Relationship Management: Use CRM software to track customer interests, follow up on missed communications, and build long-term relationships to maximize repeat business.
- Product Expertise & Support: Provide technical guidance on firearms (models, calibers, operations) and assist with custom pricing, warranty tracking, and compliance research.
- Operations & Admin: Process FFL (Federal Firearms License) requests, maintain detailed records, and spot business growth opportunities like estate or gun collection acquisitions.
Qualifications Needed
- Firearms Knowledge: Deep familiarity with manufacturers, models, calibers, ammunition, and operation.
- Experience: 2+ years in customer service or sales.
- Skills: Strong multitasking under pressure, high-level written/verbal communication, extreme attention to detail, and patience.
- Tech Proficiency: Experience with CRM software, Point of Sale (POS) systems, e-commerce backends (CoreWare), phone systems, and Microsoft/Google suites.
Schedule
- Full-time with hours fluctuating based on online activity, seasonality, and lead volume. Some weekend or after-hours follow-up work is required.
Flexible work from home options available.
About Us
At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!