• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

PLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS

https://go.cultureindex.com/s/znx5nquxsA

• 
  Capture and convert online and phone leads by answering questions, offering solutions, and recommending products/services.
  
  
  
• Deliver personalized service before, during, and after the sale, ensuring client satisfaction and repeat business.
  
  
  
• Assist in order placement (online, phone, or in-store handoff), troubleshoot complex transactions, and provide guidance on firearms, transfers, compliance, and warranty repairs.
  
  
  
• Support store-level staff by handling advanced research requests and managing highly detailed client interactions.
  
  
  
• Uphold The Armories’ Core Values, brand image, and mission across all media channels.

• EnsThe following list is not exhaustive but outlines the essential functions of the role.

• 
  Respond rapidly to customer inquiries and offer first-contact solutions via:
  
  
  
  • Incoming Phone calls & text messages
  • Email (info@, clientservices@)
    
    
    
  • Website chat (live and after-hours follow-ups)
    
    
    
  • Webform submissions
    
    
    
  • GunBroker, Guns.Com and other 3rd party site inquiries
    
    
    
  • “Back in Stock” and “Quote Request” notifications
    
    
    
• Convert inquiries into sales via:
  
  
  
  • Online checkout support
    
    
    
  • Phone order capture
    
    
    
  • Personalized store transfer recommendations
  • Online Sales order fulfillment 
    
    
    
• Provide one-time use promotional codes for closing sales, price matching, or customer retention.

• 
  Track and maintain client discussions, wish lists, product interests, and special occasion notes (birthdays, anniversaries) within CRM software
  
  
  
• Maximize the discretionary spending of top-tier clientele through relationship building and proactive communication.
  
  
  
• Conduct follow-ups on missed calls, texts, emails, and chat requests daily.
  
  
  
• Ensure clients are satisfied post-sale and initiate resolution strategies for any concerns.
  
  

• 
  Support in-store teams by conducting product, compliance, or availability research.
  
  
  
• Provide technical guidance based on firearm operation, model differences, historical context, and application-based recommendations.
  
  
  
• Assist in coordinating or tracking warranty repair statuses.
  
  

• 
  Process and track FFL request emails and ensure accurate records.
  
  
  
• Generate custom pricing estimates in POS systems.
  
  
  
• Maintain accuracy and use of CRM for lead tracking and follow-up strategies.
  
  
  
• Record detailed correspondence interactions in customer profiles.
  
  

• 
  Analyze customer interaction trends to identify new revenue opportunities.
  
  
  
• Actively seek opportunities for gun collection or estate acquisitions.
  
  
  
• Recommend inventory improvements based on customer demand pattern

• 
  Strong firearms knowledge: manufacturers, models, calibers, operation, ammunition, historical relevance
  
  
  
• 2+ years customer service or sales experience
  
  
  
• High-level communication skills (written & verbal)
  
  
  
• Organized, focused, and extremely detail oriented
  
  
  
• Strong multitasking capabilities under pressure
  
  
  
• Adept at digital communication in a fast-paced environment
  
  
  
• Problem-solving oriented with strong patience and follow-through
  
  

• 
  CRM
  
  
  
• CoreStore POS (Point of Sale software)
  
  
  
• CoreWare / TheArmories.com backend
  
  
  
• Phone system
  
  
  
• Credit card processing web portal
  
  
  
• Microsoft & Google Suite applications
  
  

Flexible work from home options available.