We're hiring a dedicated and professional Online Customer Service Representative to support our patients and clients through our digital channels. If you're a people person with strong online communication skills and a passion for delivering great service — we want you on our team.
Role: Online Customer Service Representative Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time
What You'll Do:
Handle patient and client inquiries through email, chat, and online support channels
Provide accurate and helpful information on services, scheduling, billing, and general support
Resolve customer concerns and complaints with empathy and professionalism
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure full resolution and satisfaction
Escalate complex or sensitive issues to the appropriate department promptly
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Meet and exceed customer satisfaction targets and service quality standards
What We're Looking For:
1–2 years of online customer service or support experience
Excellent written and verbal communication skills
Strong problem solving and conflict resolution abilities
Typing speed of 45+ WPM with accuracy
Proficiency in CRM tools and basic computer applications
Reliable high-speed internet and a quiet dedicated workspace
Ability to work independently and as part of a remote team
Healthcare or medical background is a plus but not required