Alliance/Partner Management, Analysis Skills, Channel Support, Cloud Computing, Communication Skills, Computer Aided Engineering (CAE), Consulting, Cross-Functional, Documentation, ERP (Enterprise Resource Planning), English Language, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Network Administration/Management, Operational Support, Organizational Skills, Outsourcing, Problem Solving Skills, Process Engineering, Product Engineering, Product Lifecycle Management, Profit & Loss, Project/Program Management, Prototyping, Quality Assurance, Root Cause Analysis, Technical Support, Trend Analysis, Writing Skills
PROLIM www.prolim.com is currently seeking Senior Online Operations Coordinator for one of our top Client for Location Austin, TX.
Qualified candidates can directly send your updated resume and contact info via email
vishal.tigalannavar@prolim.com
.Primary:
- High-touch partner support across two channels
- Root cause analysis & troubleshooting complex issues
- Cross-functional coordination during escalations
- Respond to partner inquiries, features, bugs, ops issues
- Identify trends & provide actionable feedback
Secondary:
- Workflow improvement & documentation
- Product issue specialization
- Knowledge resource development
- Training new employees
Must-Have Qualifications:
- Experience: 3 years in ops customertechnical support or partner management
- Proven record resolving complex issues
- Global cross-cultural collaboration
Core Competencies:
- Analytical problem-solving & compliance awareness
- Clear written communication, templates, professional tone
- Technical investigations across multiple systems
- Navigating ambiguity & low-volume, high-complexity tickets
- Collaboration & escalation management
- Strong operational judgment
- Technical
- Excellent written English
- Excel data tools proficiency
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include:
- Advisory PLM
- Software
- Services
- Program Management
- Solution Architecture
- Training
- Staffing
- Cloud Solutions
- Servers
- Networking Infrastructure
- ERP Practices
- QA Services
Engineering services include:
- Data Translation
- CADCAM
- CAE
- Process & Product Engineering
- Prototyping
- Testing
- Validation
within a wide range of markets and industries.
P
PROLIM Global Corporation