Online Operations - Support Specialist I - 3029445

Job#: 3029445

Job Description:

Online Operations - Support Specialist I

Location: Redmond, Washington (On-site)

Employment Type: Contract

Role Overview

The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the Support Specialist I will be responsible for building and maintaining strong, long-lasting customer relationships. You will join our team to provide essential support for physical network connections, computer imaging, and vendor interface.

Key Responsibilities

• Serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs.
• Monitor subtask activity, assigning and managing customer tickets.
• Collaborate with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations.
• Provide support for physical network connections and computer imaging.
• Interface with vendors as required.
• Handle cabling of network racks.

Required Qualifications

• 1-2 years of relevant experience are required.
• Experience implementing technology.
• Ability to quickly learn new technologies.
• Proficiency with the Microsoft Office Suite.
• A proactive work ethic.
• Excellent oral and written communication skills.
• Ability to understand and communicate technical information to non-experts.
• Typing speed of at least 50 words per minute.
• Ability to regularly lift 30 lbs, such as computers and associated equipment.
• Ability to occasionally complete repetitive motion by lifting shoulder above head for testing cables in racks.
• Ability to provide own vehicle transportation for travel between local support sites.
• Ability to stretch arms to sort through cables.
• Ability to utilize a step stool to reach cable trays and racks.

Preferred Qualifications

• Two or more years of experience in a research environment.
• Two or more years of experience in a data center or related field.
• Knowledge of Linux and server hardware support.
• Knowledge of networks and related hardware support.
• Basic knowledge of networking and troubleshooting.

Compensation & Benefits

The pay rate for this position is between $21.00 and $31.00 per hour. A comprehensive benefits package may be available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.