We are seeking a dedicated and resilient Support Specialist to join our Online Operations team. The ideal candidate will be responsible for managing escalations and contributing to project work. This role requires a strategic thinker who is passionate about problem-solving and protecting user experiences across our family of apps.
Required Skills & Qualifications
Bachelor's degree in Business, Science, Engineering, Economics, or a related field
1-3 years of professional experience within an operations environment
Experience in a fast-paced or start-up environment
Excellent customer service and prioritization skills
Experience communicating the results of analyses
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
Experience with AI development and evaluation
Strong analytical expertise and empathy
Ability to work successfully across teams and countries
Day-to-Day Responsibilities
Manage 80% escalations (ticket work) and 20% project work
Think creatively to address ambiguous issues and drive solutions for change
Conduct root-cause analysis to inform strategic decisions
Identify and mitigate emerging issues proactively
Evaluate AI performance and recommend improvements
Company Benefits & Culture
Supportive and collaborative work environment
Opportunities for professional growth and development
Commitment to creating safe experiences for users
For immediate consideration, please click APPLY to begin the screening process with Alex. Share your resume at aditya.singh3@artech.com