Online Platform Feedback Coordinator

Job Title: Online Platform Feedback Coordinator

Location: (Global)

Job Overview: We are seeking a highly motivated and organized individual to join our team as an Online Platform Feedback Coordinator. In this crucial role, you will be the bridge between user experience and development, systematically gathering, analyzing, and synthesizing feedback on various online platforms to drive continuous improvement in functionality, usability, and overall user satisfaction.

Responsibilities:

• Coordinate and execute user feedback sessions for diverse online platforms (e.g., websites, web applications, community forums).
• Collect, categorize, and analyze qualitative and quantitative user feedback on platform features, usability, and pain points.
• Translate raw feedback into actionable insights and prioritized recommendations for product and development teams.
• Track the resolution of reported issues and the implementation of suggested improvements across the platform.
• Prepare and present regular reports on user feedback trends, impact, and overall platform sentiment.

Requirements:

• Excellent communication and interpersonal skills with strong attention to detail.
• Comfort with working tools and experience in managing user feedback systems or beta programs.
• Prior experience in user research, QA, product management, or community management is preferred.
• Reliable internet connection and a keen interest in improving online user experiences.
• Strong organizational skills and ability to synthesize diverse information into clear reports.

Why Apply? Be the voice of the user for online platforms! This opportunity allows you to directly shape the evolution of digital platforms by transforming user feedback into tangible improvements. Enjoy flexible hours and project-based compensation, making a direct impact on user satisfaction and platform success.