Online Sales Consultant

The Online Sales Consultant (OSC) serves as the first point of contact for prospective homebuyers and real estate agents, responding to inbound phone calls, emails, web, and chat inquiries. This role qualifies and nurtures leads, providing a best-in-class customer experience while directing prospects to the appropriate Designated Selling Area (DSA). The OSC acts as a liaison between online prospects and on-site sales teams, driving engagement and supporting the overall sales process. Must be local to the Jacksonville, FL area, this position is a remote-based position. 

The Online Sales Consultant will be responsible for:

• Responding to all internet, phone, and chat inquiries promptly:
  • Internet leads within 1 hour of receipt
  • Phone inquiries within 1 hour of initial contact
  • Chat inquiries in real time during business hours
• Engaging prospective buyers by:
  • Building rapport and conducting effective discovery
  • Educating on energy-efficient features, community amenities, and product offerings
  • Presenting floor plans, customization options, and unique selling points
• Managing and nurturing leads using Salesforce:
  • Maintaining consistent follow-up to drivee engagement
  • Executing targeted email drip campaigns
  • Tracking interactions and progressing leads through the sales funnel
• Scheduling initial appointments between prospects and on-site Sales Counselors
• Supporting real estate agents, including assistance with unaccompanied tours (e.g., Supra, ShowingTime)
• Executing outbound call campaigns to promote:
  • Grand openings
  • Sales and realtor events
  • Model releases and other community updates
• Maintaining strong collaboration with on-site Sales Counselors through:
  • Regular communication
  • Participation in training sessions and sales meetings
• Partnering with Marketing to ensure accuracy of online content and lead generation efforts
• Maintaining expertise in:
  • Community details (size, phases, location, surrounding amenities)
  • Product knowledge (plans, features, pricing, and warranties)
  • Competitive positioning and market trends
• Delivering an exceptional customer experience at all stages of the interaction
• Following established workflows to ensure consistent, high-quality lead management

#LI-KS1

Education: 

• Minimum High School diploma, some college coursework or Bachelor’s Degree is preferred

Experience:

• Experience in Internet Sales, inside sales, marketing, or lead generation preferred
• A real estate license if required by assigned state.  
• License must be active or inactive under the Meritage Homes Division brokerage

Technical Skills: 

• Good computer skills; proficiency with Microsoft Office (Outlook, Teams, Word, Excel)
• Ability to upload photos, edit and manipulate information, and perform other web-based tasks.
• Salesforce experience preferred.
• Softphone experience preferred.

Interpersonal/Communication Skills:

• Strong Oral/Written communication skills.
• Excellent telephone communication skills.
• Excellent Interpersonal skills; ability to effectively communicate and work with prospective buyers with all levels of interest, and varied personality types.
• Proven email and phone communication skills.
• Ability to present oneself with the utmost in professionalism.
• Customer-driven presentation skills, and the ability to communicate with confidence.
• Ability to influence others and overcome objections.
• Strong closing skills with ability to ask for and secure appointments.
• Team Player; with a demonstrated ability to work within cross-functional teams.

Judgement:

• Sound judgment with a high level of integrity.  
• Accurate; with keen attention to detail.
• Self directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight.  

Mental Abilities:

• Ability to give, receive, analyze information, and interpret buyer concerns/questions in order to determine the root issue to achieve a successful conclusion.
• Highly organized, detail-oriented, and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment.

UNIQUE REQUIREMENTS:

Travel:

• Position may require some travel to communities, events or division office as needed.

Work Environment:                                           

• Work is performed from home as a remote position. Must have desk space to hold two 27” monitors, laptop, keyboard w/ writing area.
• Must have high speed internet with maximum upload/download speeds to work the softphone technology and all programs.

Work Schedule:

• Work hours are 8:30am – 5:30pm, with two consecutive days off to be determined. In general, a majority of work hours will be performed during what is considered to be normal business hours, however based on Divisional assignment the job may be required to work earlier or later than normal business hours. Days off may change as required.
• The job requires weekend work in most schedules to support Meritage Homes communities nationally.

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you!  From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.®.  Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune’s Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas. 

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best