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Customer Care Jobs in Kansas City, MO

Online Support Representative

MK Wholesaler

Kansas City, MO

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JOB DETAILS
SALARY
$22–$31 Per Hour
JOB TYPE
Full-time
SKILLS
Communication Skills, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Software, Customer Support/Service, Customer/Client Research, Detail Oriented, Frequently Asked Questions (FAQ), Multitasking, Needs Assessment, Online Customer Support, Problem Solving Skills, Resolve Customer Issues, Support Documentation, Time Management, Track Customer Issues, Writing Skills
LOCATION
Kansas City, MO
POSTED
1 day ago
We are seeking a dedicated Online Support Representative to join our team and play a vital role in delivering exceptional customer service. This position offers the opportunity to engage directly with customers, resolve inquiries efficiently, and contribute to a seamless online experience.As an Online Support Representative, you will be the first point of contact for our customers, providing timely assistance through digital channels while maintaining a professional and empathetic approach.ResponsibilitiesRespond to customer inquiries through multiple online channels in a courteous and professional manner.Identify customer needs and provide appropriate solutions or escalate when necessary.Document interactions and track customer issues to ensure timely follow-up and resolution.Assist in creating and updating support documentation and FAQs.Maintain knowledge of company products, services, and policies to provide accurate information.Contribute to continuous improvement initiatives by sharing customer insights and feedback.RequirementsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in customer service or online support roles.Strong written communication skills with excellent grammar and attention to detail.Ability to multitask and manage time effectively in a fast-paced environment.Familiarity with customer support software, chat platforms, and CRM systems.Problem-solving mindset with a patient and empathetic approach.Flexibility to work varied shifts, including evenings or weekends, as needed.

About the Company

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MK Wholesaler

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