Senior Business Analyst Loyalty Program Location: Miami, FL
Job Summary Seeking a Senior Business Analyst with strong experience in Loyalty/Rewards Programs and the Travel domain, along with exposure to Java-based applications. The candidate will work with business and technology teams to enhance customer loyalty platforms, rewards programs, and digital customer engagement initiatives.
Key Responsibilities
Gather, analyze, and document business requirements for loyalty and travel-related applications.
Support loyalty features such as points accrual/redemption, rewards, promotions, membership tiers, and partner integrations.
Collaborate with Java development teams to translate business requirements into technical solutions.
Create BRDs, FRDs, user stories, process flows, and acceptance criteria.
Work closely with Product Owners, Development, QA, and business stakeholders.
Facilitate Agile ceremonies, UAT, and production support activities.
Must-Have Skills
8+ years of Business Analyst experience.
Strong Loyalty Program / Rewards Management experience.
Travel domain experience (Airlines, Hospitality, OTA, Cruise, or Travel Technology).
Experience working with Java/J2EE applications.
Agile/Scrum methodology.
API integrations and system interfaces.
Excellent stakeholder management and communication skills.