Job Title: Onsite Client Services / Desktop Support Lead Work Authorization: US Citizen Location: Santa Monica, CA
Role Summary: Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations. Roles and Responsibilities:
Provide and coordinate onsite desktop and end-user technical support.
Troubleshoot hardware, software, workstation, and connectivity issues.
Support user onboarding, equipment setup, and configuration.
Coordinate with Level 2 and NOC teams for escalated issues.
Maintain accurate incident and service request records in ServiceNow.
Support knowledge transfer and onsite immersion requirements.
Follow City security, access, and support procedures.
Professional Experience:
Experience in desktop support, deskside support, or end-user IT services.
Experience troubleshooting Windows workstations, peripherals, and common business applications.
Experience with ticketing systems and incident/request management.
Strong customer service and communication skills.
Educational Qualifications:
Associate’s or bachelor’s degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
Certifications:
CompTIA A+, Microsoft, or equivalent desktop support certification preferred.
ITIL Foundation preferred.
· CLETS certification is required when providing frontline support for Police Department or City Attorney technology. 24x7_Service_Desk
Numbers & Facts
Location
Santa Monica, CA
Job Type
Full-time
Skills
Business Solutionsunmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Scienceunmatched
Computer Workstationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Help Deskunmatched
ITIL (IT Infrastructure Library)unmatched
Incident Managementunmatched
Information Technology & Information Systemsunmatched
Knowledge Transferunmatched
Maintenance Servicesunmatched
Microsoft Product Familyunmatched
Microsoft Windows System Administrationunmatched
Network Operations Centerunmatched
On Site Supportunmatched
Onboardingunmatched
Peripheral Hardwareunmatched
Problem Solving Skillsunmatched
ServiceNowunmatched
Software Administrationunmatched
Technical Supportunmatched
Time Managementunmatched
United States Citizenunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.