Onsite Communications & Media Director (Stonebridge Ranch)

Role: Onsite Communications Director

Location: McKinney, TX

Community: Stonebridge Ranch Community Association

Pay Range: $75,000 - $85,000 per year (depending on education, qualifications, and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Stonebridge Ranch is one of the most respected and sought-after master-planned communities in North Texas. Spanning over 5,000 acres and featuring more than 70 distinctive villages along with over 500 acres of open space, our vibrant community offers a welcoming environment for families, retirees, and individuals from all walks of life.

Role Summary

We are seeking a highly organized, creative, and confident communications professional with substantial experience in communications, digital media, publications, marketing, and community engagement for the position of Communications & Media Director.

Reporting directly to the General Manager, the Communications & Media Director leads the Association's communications and media functions and is responsible for the development, coordination, and delivery of communications across the Association's digital, print, website, and multimedia platforms.

This position is responsible for communicating owner benefits and responsibilities, Association initiatives, community programs and experiences, and other information impacting the community. The Director also oversees the Association's public-facing brand, voice, digital presence, publications, and overall communications strategy.

The Communications & Media Director works collaboratively with the Community Relations Director. Both are peer Director-level positions reporting to the General Manager and work closely with the Lifestyle Committee, whose scope includes community programs, events, and communications.

While communications and media are the primary areas of responsibility, the Communications & Media Director will also actively participate in the development, coordination, promotion, and execution of selected community programs and events.

Responsibilities

Communications & Media

• Lead the Association's overall communications and media function, including strategy, planning, content development, production, and distribution.

• Develop and manage Association communications across digital, print, email, website, social media, signage, publications, presentations, and other communication channels.

• Create clear, accurate, engaging, and timely communications regarding Association operations, projects, amenities, governance matters, community initiatives, programs, and events.

• Develop and maintain an Association-wide communications calendar to coordinate messaging, campaigns, publications, programs, events, and major initiatives.

• Manage Association newsletters, e-blasts, website content, social media content, flyers, signage, digital graphics, presentations, and other publications.

• Maintain consistency in Association branding, messaging, tone, visual identity, and publication standards.

• Serve as a communications resource for the General Manager, Board of Directors, Association departments, and appropriate committees.

• Provide communications support for Board and Committee initiatives, including presentations, community messaging, notices, and other materials as needed.

• Guide preparation of the Annual Meeting presentation, slide deck, visual materials, communications, and technical production.

• Coordinate Board and Committee meeting invitations, including Microsoft Teams credentials and related meeting communications when applicable.

• Develop communications strategies for major projects, capital improvements, operational changes, Board initiatives, emergency notifications, and other matters requiring coordinated community messaging.

• Work directly with department directors and managers to obtain accurate information and translate operational information into clear, resident-friendly communications.

• Secure, organize, maintain, and archive community photographs, videos, graphics, publications, and other media assets, including appropriate permissions for publication and use.

• Maintain an organized digital media library for Association photographs, videos, publications, branding materials, and other creative assets.

Website & Digital Community Management

• Serve as the primary administrator and content manager for the Association's community website and other resident-facing digital communication platforms.

• Maintain website content to ensure information is current, accurate, organized, accessible, and consistent with Association communication and branding standards.

• Monitor and manage resident-facing website feeds, comments, questions, and other interactive features.

• Respond to routine resident communications within the scope of the position and coordinate operational, compliance, maintenance, financial, amenity, or other department-specific matters with the appropriate Association department.

• Maintain ownership of the communication process when matters are referred to another department, ensuring appropriate follow-up and a timely, professional resident-facing response.

• Manage and maintain the Association's social media presence and other applicable digital channels.

• Monitor website activity, digital engagement, communication performance, and resident feedback to identify trends and opportunities to improve communication and the overall resident experience.

• Evaluate emerging communication technologies, platforms, and digital trends and recommend improvements where appropriate.

Program & Event Communications

• Lead the communications, media, promotional, digital, and branding strategy for Association programs and events in coordination with the Community Relations Director.

• Develop and manage communications campaigns designed to increase resident awareness of and participation in Association programs, events, amenities, and community initiatives.

• Oversee program and event communications, including announcements, website content, registration communications, email campaigns, social media, promotional materials, photography, video, and post-event communications.

• Ensure program and event messaging is accurate, timely, consistent with Association branding, and effectively coordinated across all communication channels.

• Coordinate with the Community Relations Director to obtain program and event information, timelines, registration details, and other content necessary for effective resident communications.

• Provide communications and media expertise to the Lifestyle Committee for programs, events, and other resident engagement initiatives.

• Develop communications plans and promotional strategies for signature events and major community programs, including pre-event, onsite, and post-event communications as appropriate.

• Attend selected programs and events when necessary to support communications, media coverage, photography, video, content development, or other Communications & Media responsibilities.

• Collaborate with the Community Relations Director and other Association departments when program or event needs intersect with the Communications & Media function.

• Provide limited operational support for programs and events when necessary based on Association needs and as directed by the General Manager; however, primary responsibility for program development, event planning, and event execution remains with the Community Relations function.

Organizational Structure & Collaboration

• The Communications & Media Director is a Director-level position reporting directly to the General Manager.

• The Communications & Media Director and Community Relations Director operate as collaborative peer leaders, with each maintaining independent accountability for their respective functional areas.

• The Community Relations Director is responsible for community programming, event development and execution, community relationships, and program operations. The Communications & Media Director is responsible for Association communications, media, digital platforms, publications, branding, and public-facing messaging.

• The Directors work collaboratively where their respective functions intersect, including Lifestyle Committee initiatives, community programs, events, and resident engagement efforts. For programs and events, the Community Relations Director maintains responsibility for program development and event operations, while the Communications & Media Director maintains responsibility for the associated communications, media, promotional, digital, and branding strategy.

• The Communications & Media Director may provide additional support for selected programs or events when operationally necessary and as directed by the General Manager. Such collaboration does not alter the independent responsibilities or reporting structure of either Director.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board and General Manager direction and operational needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Bachelor's degree in Communications, Marketing, Journalism, Public Relations, Media, or a related field preferred
• Five or more years of professional experience in communications, public relations, marketing, digital media, publications, community engagement, or a related field
• Demonstrated experience managing communications across multiple platforms and audiences
• Exceptional writing, editing, proofreading, and content-development skills, with the ability to produce compelling and accurate content efficiently
• Strong understanding of communications strategy, brand management, digital communications, marketing, and community engagement
• Experience managing websites and other digital communication platforms, including content publishing and community-facing interactive features
• Experience developing newsletters, digital campaigns, social media content, presentations, print materials, event promotions, and other publications
• Experience supporting, coordinating, or executing community programs and events
• Proficiency with communications and design technologies, including Adobe Creative Cloud, Illustrator, Photoshop, InDesign, Microsoft Word, Excel and PowerPoint, WordPress or similar content-management systems, email marketing platforms such as Constant Contact, Google Analytics or similar analytics tools, social media platforms, and multimedia marketing tools
• Experience working with community organizations, residents, volunteers, committees, Boards, or similar stakeholder groups preferred
• Ability to design, develop, and execute complex, nuanced, multi-platform communications campaigns
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines simultaneously
• Ability to exercise sound judgment regarding sensitive, confidential, or high-visibility communications
• Excellent interpersonal skills and the ability to communicate clearly and confidently with residents, volunteers, Board members, department leaders, senior management, vendors, and community partners
• Strong leadership, initiative, creativity, attention to detail, and follow-through
• Ability to work independently while collaborating effectively across departments
• Forward-looking vision for Association communications and digital engagement while consistently delivering high-quality day-to-day communications
• Valid Driver's License and Clean Driving Record Required

Physical Requirements

• Must be able to remain in stationary position 50% of the time.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer.
• Constantly positions self to maintain files in file cabinets
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 20lbs across office for various needs
• Works in outdoor weather conditions while onsite at various communities.
• Occasionally ascends/descends a ladder or stairs

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.

Pay and Benefits

$75,000 to $85,000, depending on education, qualifications, and experience.

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.