ONSITE Customer Service Rep - Starting Monday, September 14, 2026

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

This is an ONSITE position in our Somerset office.

Work Location: 75 Valley Oak Drive, Somerset KY 42503

Compensation: $16.00/hour

Paid Training Start Date: Monday, September 14, 2026

Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training): Monday thru Friday 8am - 9pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Qualifications

Ideal Candidate Qualifications:

• High School Diploma required. Bachelor's Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office. Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Note:

• Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP