Onsite Customer Service Technician (Richmond, VA)

Paladin Consulting is currently hiring an Onsite Customer Service Technician to join our team working onsite at our client's office located in Richmond, VA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Onsite Customer Service Technician
Work Location: Richmond, VA
Duration: Long-term contract
Hours: Monday-Friday 8am-5pm
Education/Experience Required: High school or equivalent

Job Description:
This position is a dedicated onsite support role within a healthcare environment. In this capacity, you will provide high-quality service and technical support for customers' printer equipment. This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction.

Responsibilities :

• Provide support with onsite dispatch and escalations.
• Perform Standard and Proactive Consumable Management (PCM) system updates.
• Conduct asset tracking, reporting, billing, and ongoing system updates.
• Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
• Provide assistance with diagnoses, repair, and maintaining printer equipment.
• Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.

Skills & Qualifications :

• • Strong understanding of electro-mechanical systems.
  • Entry-level experience working with printers, hard-copy devices, or imaging equipment.
  • Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
  • Ability to lift and maneuver equipment weighing up to 60 lbs.
  • Working knowledge of service ticketing systems such as ServiceNow and D365.

Personal Characteristics:

• • Excellent written and verbal communication skills.
  • Strong customer service orientation with a focus on exceeding expectations.
  • Positive, solutions-driven attitude.

Education:

• • Minimum high school diploma or GED.
  • Technical training is a plus.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.