Onsite Desktop Support Technician

Genesis10 is currently seeking a Service Desk Technician for a contract to hire position with a Major Transportation Company located in Waltham, MA. This is an on-site 6+ month opportunity.

Pay Range- $25.00 - $33.00 per hour

This role is responsible for providing on-site Service Desk support, managing service delivery for the assigned site and other regional locations. The position involves a variety of IT support tasks, including hardware and software service, PC lifecycle management, and participation in large-scale deployment projects. The successful candidate will work within an ITIL framework, using ServiceNow to document and resolve incidents and service requests.

Responsibilities:

• Perform Service Desk tasks according to Standard Operating Procedures (SOPs)
• Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team
• Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs)
• Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system
• Perform tasks related to Service Desk support in acquisition integrations
• Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems
• Monitor desktops for patching and anti-virus compliance
• Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation and IT stock management
• Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, Dispose
• Implement, configure, troubleshoot and maintain network printer/scanner MFD
• Implement, configure, troubleshoot and maintain desktop Teams and mobile phones
• Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis
• Obtain approval and purchase hardware and software as required or requested
• Perform VIP support on site when requested
• Participate in projects that are large scale deployments of client support level software or hardware
• Identify needs for end user training / tutorials and deliver them

Requirements:

• Bachelor's degree or country equivalent in a relevant discipline or commensurate combination of relevant experience and certifications
• Minimum 3 years of experience in related IT roles
• Windows 7/10/11 user and administrator knowledge/experience (Proven MS Certifications/trainings)
• Proven TCP/IP and networking knowledge and work experience (ICND1)
• PC Desktop/Laptop hardware knowledge at a professional level
• Audio/Video equipment support experience
• Proven English language knowledge working level both oral and written (intermediate level minimum)
• Able to read and understand technical manuals, standard operating procedures, and OEM guides
• Ability to effectively prioritize and execute tasks in a high-pressure environment

Desired skills:

• Excellent verbal and written communication/language skills required to include the ability to provide written and verbal instructions, and compile and present information clearly
• Demonstrated customer focus – evaluates decisions through the eyes of the customer
• Strong analytical skills – strong problem-solving skills, communicates in a clear and concise manner and effectively evaluates information / data to make decisions
• Anticipates obstacles and develops plans to resolve
• Broad understanding of IT Infrastructure and support processes
• Experience managing 3rd party service providers
• Apple Mac, iOS and Android expertise
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Change oriented – actively generates process improvements
• Supports and drives change, and confronts difficult circumstances in creative ways
• Knowledge of ITIL Foundations
• Ability to present ideas in user-friendly language

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.