Onsite Front Desk Concierge - Overnight (Star Tower)

Role: Onsite Front Desk Concierge- Overnight

Location: Orlando, FL

Community: Star Tower

Pay: $20.00 per hour

Job Type: Part-Time

Typical Schedule: Saturday overnight & Sunday overnight 12:00AM - 8:00 AM

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

STAR TOWER brings together an ideal combination of quality and convenience. A limited number of sumptuous units invite you to make them your home. Residents can relax in luxury within a variety of the building's signature amenities, or entertain guests in style in the expansive community clubroom, equipped with a full service kitchen and entertainment displays. Take a swim in the rooftop infinity edge pool, work out in our state-of-the art indoor 24/7 gym or simply unwind in the over-sized terrace jacuzzi. STARTOWER boasts numerous options to indulge your senses in pure luxury living. On-site concierge and 24-hour doorman service ensure that someone is always there to welcome you home.

Role Summary

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.

Responsibilities

• Manage the reception front desk, lobby area, community room, and common areas in the immediate adjacent areas to the reception desk
• Greet the resident/guest/vendor professionally, by standing and acknowledging them
• Professionally respond to incoming telephone calls from residents. guests, contractors, and the general public
• Routinely familiarize themselves with building rules, policies & procedures
• Follow the current Access Policy, ensuring all visitors, including resident guests and contractors, have been authorized to enter the building
• Enforce and control building access policies and procedures
• Monitor for non-compliance with association policies
• Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended
• Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct
• Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out
• Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
• At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues
• Write detailed incident reports of significant events or activities, following policy and procedure
• Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action
• Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency.
• Provide shift coverage as needed to cover for concierge staff call-outs or absences
• Maintain a daily log of events
• Maintain a clean work area

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED required
• Previous customer-related experience required
• Previous concierge experience preferred
• Must possess a professional presentation with white glove service when residents and guests enter the building, including, but not limited to, standing when they enter, welcoming them by name, and offering assistance to access elevators, etc.
• Must possess outstanding guest service, skills, and sophisticated verbal & written communication skills
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay

$20.00 per hour

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.