Onsite General Manager (Del Webb Sweetgrass)

Role: Onsite General Manager

Location: Richmond, TX

Community: Del Webb Sweetgrass

Pay Range: $85,000 - $95,000 per year (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Welcome to Del Webb Sweetgrass in Richmond, Texas! Our vibrant 55+ community offers a perfect blend of active living, beautiful amenities, and friendly neighbors. Explore our site to discover all the ways Sweetgrass can help you live your best life!

Life here is about more than just where you live, it's about how you live. Our community amenities are designed to support an active, social, and relaxed lifestyle, with spaces to connect with neighbors, stay active, and unwind. Whether you are enjoying time outdoors or taking advantage of our indoor facilities, there is something for everyone to enjoy. Amenities include: The Lakehouse - office and gathering space, community pools, fitness center, dog park, sport courts, putting green, and community parks.

Role Summary

The Onsite General Manager serves as the chief operating officer of the Del Webb Sweetgrass Community Association and is responsible for overall leadership, administration, financial management, governance support, and operational performance of the Association.

Responsibilities

Board Governance and Leadership

• Serve as the primary professional advisor to the Board of Directors
• Coordinate implementation of Board-approved policies and strategic initiatives
• Facilitate annual planning sessions and long-range strategic planning
• Attend Board, committee, annual membership, and special meetings
• Support Board orientation and continuing education
• Aide and support the board, committees and association general counsel in meeting or exceeding the timelines

Financial Management and Fiduciary Oversight

• Lead development and administration of annual operating, reserve, cash flow, and capital budgets
• Monitor financial performance and provide variance analyses
• Coordinate audits, tax filings, and reserve studies
• Protect and safeguard Association funds and assets

Community Operations and Resident Experience

• Direct and oversee all Association operations
• Monitor resident satisfaction and operational effectiveness
• Promote resident engagement and community programs
• Ensure all Association communications are accurate and timely
• Ensure high visibility of the management team and prioritize building relationships with residents
• Establish and maintain a friendly, service-oriented staff culture of empowerment

Human Resources and Staff Leadership

• Recruit, hire, train, coach, develop, and evaluate staff to ensure impeccable task execution
• Provide leadership to department managers and supervisors
• Ensure compliance with personnel policies and workplace safety requirements

Facilities, Maintenance, and Capital Projects

• Oversee operation and maintenance of Association facilities and common areas
• Develop preventive maintenance programs
• Oversee capital improvement projects
• Coordinate emergency preparedness and insurance claim activities

Vendor and Contract Management

• Develop bid specifications and solicit proposals
• Evaluate contractor qualifications and insurance
• Monitor vendor performance and contractual compliance

Covenant Enforcement and Architectural Review

• Oversee covenant enforcement activities
• Oversee Architectural Review Committee processes
• Ensure compliance activities are administered fairly and consistently

Risk Management and Compliance

• Develop and administer risk management programs
• Ensure compliance with governing documents and applicable laws
• Maintain emergency response and business continuity procedures

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• Bachelor's degree or equivalent experience.
• Minimum five years of progressively responsible onsite HOA management experience.
• Minimum two years of supervisory experience.
• Valid driver's license and automobile liability insurance.

Preferred Qualifications

• CMCA, AMS, or PCAM credentials.
• Experience managing a large-scale active-adult community.
• Experience with reserve planning and capital project management.

Confidentiality

Maintain strict confidentiality regarding executive session discussions, personnel matters, legal matters, contract negotiations, homeowner information, and sensitive Association records.

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to occasionally ascends/descends a ladder or stairs.
• Ability to lift or move objects up to 10-20 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Works in outdoor weather conditions while onsite at various communities.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$85,000 to $95,000, depending on education and experience

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.